OVERVIEW

ROLE

RESPONSIBILITIES

Essential Job Functions:

Assist in planning all DSG-led events, in collaboration with Community Leadership team, including cost planning, ROI analysis, staffing coverage, internal and external communication, event day-of execution (setup to tear down) and ensuring all appropriate event waiver needs are in 100% compliance. Become an expert on all event space capabilities; provide information on event space configurations and capacities and recommend the most effective set up for the event type based on event space availability. Work with Community & Events Manager to ensure events are within budget. Work together to identify opportunities for efficiencies and cost savings on all events.

Create event documentation to include:

Run of Show, Event Recaps, Emergency Information card and Rental Agreements. Oversee the event experience and guide our athletes to have fun and participate safely. Leads and monitors reservations scheduling tool. Manage the needs of Field events, assisting with hiring referees, equipment maintenance, field/ice rink maintenance, ( if applicable) . Coordinate event entertainment, including music selection, guest speakers, etc. Maintain cleanliness/maintenance & equipment needs for store events. Community & Customer Focus Build relationships with local schools, community organizations, sports leagues, home school organizations, and vendors for event partnership. Work with the Community Team to bring clinics, camps, and afterschool programming to the store. Create sales opportunities for future events during client liaisons and events. Attend, monitor, and gather feedback from events to ensure athlete satisfaction. Provide a high-touch, innovative experience for all seasonal programming.

Scheduling & Operations:

Maintain all Field equipment and other programmable spaces for proper use and cleanliness. Must safely and effectively remove snow from ice surface and surrounding areas to maintain a safe and clean environment for our athletes (if applicable). Work with store management to offer sales and operations support when needed. Adjust priorities and manage time wisely in a fast-paced, ever-changing environment. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities. Understand and follow all ice rink policies and procedures in the training by Magic Ice (if applicable). Ensure proper operation of all ice venue special events, open skating and holiday promotions (if applicable). Sharpen rental and athlete skates as needed (if applicable). Perform other tasks as assigned.

Mentoring & Developing Talent:

Ensure all events are staffed and well communicated to teammates while level setting expectations of Athlete engagement and activation execution . Assist with training teammates on Company procedures and programs; this includes new teammate training and cross-training current teammates. Train and mentor new hires by sharing experience, knowledge, and best practices. Share timely feedback on projects, tasks, and deliverables (on the job training) Provide outstanding teammate training and coaching to deliver on the store vision and experience.

QUALIFICATIONS

High School Diploma or equivalent 1-3 years experience At least 2 years of customer service experience preferred. 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