SUMMARY DESCRIPTION

The team member in this position is responsible for planning and managing the execution of meetings and events contracted for IP Casino Resort Spa.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

ESSENTIAL JOB FUNCTIONS/DUTIES

Communicate all details surrounding a Group event to Property in advance of arrival Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics. Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client's expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience Prioritize accurate and timely communication both with the client and the property Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way Lead and/or participate in departmental meetings including BEO, Resume, Pre & Post Cons, etc. Work closely with Banquets, Culinary, Hotel and other leadership to ensure client's arrangements are executed as contracted and detailed Confirm group's MOP (Method of Payment) is verified and review group's invoice following the event Maintain the integrity of the client database. Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue Communicate strategies and suggestions to Director of Sales and Sales Managers to help maintain loyalty and strengthen the relationship with the Property Responsible for building and retaining client relations resulting in exceptional guest service and repeat business Engage in a sales-focused atmosphere that promotes sales growth Maintain knowledge of competitor's sales and convention programs to sell against the competitive set's strengths and weakness Maintain knowledge of all promotions throughout the property to stimulate and retain business Maintain a positive professional image at all times Perform all related duties as assigned by department leadership

Managing Profitability:

Create opportunities to upsell during event planning Ensure synchronicity through planning for operational efficiencies and profitability Follow standards to ensure profitability targets are met

Ensuring Exceptional Customer Service:

Create an atmosphere that meets or exceeds guest expectations Set a positive example for both team members and guests Interact with guests to obtain feedback on quality and service standards Respond to and handles situations requiring service recovery Strive to improve service performance Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis) Must be at least 21 years of age These skills and abilities are typically acquired through the completion of a bachelor's degree or equivalent in event management, business, or related field, as well as one to three years of experience in the hospitality industry Broad understanding of managing all aspects of meetings and catered events Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred Excellent verbal & written communication skills for variety of audiences Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Salesforce/Delphi, Sertifi, and others Strong project management skills, managing multiple simultaneous projects Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. 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