Assistant Event Services Manager

ASSISTANT EVENT SERVICES MANAGER

Hyatt Regency Hyatt Regency Tamaya Resort and Spa US

• NM•Rio Rancho

BANQUETS

Entry Level Manager Full-time Hourly US Dollar (USD) pay basis

Req ID:

RIO000362

Summary Build Your Career at Hyatt Regency Tamaya A job is one thing. A career built in a place that inspires you every day is something else entirely. Set on the sacred lands of the Santa Ana Pueblo with sweeping views of the Sandia Mountains, Hyatt Regency Tamaya is a premier destination for meetings, weddings, and group events. The resort features 225,00 sq. ft. of indoor space, and 29,000 square feet of scenic outdoor venues, and a strong reputation for delivering culturally rich, memorable experiences for guests. Whether you're beginning your hospitality journey or looking to take the next step in your career, Tamaya is a place w your work creates meaningful moments for guests from around the world, and w you're supported by a culture of care every step of the way. Who We Are Hyatt's purpose is simple and powerful: we care for people so they can be their best. We live this purpose every day through our values: Empathy — understanding and supporting one another Integrity — doing what's right, always Experimentation — embracing curiosity and innovation Respect — honoring people, culture, and individuality Inclusion — creating a place w everyone belongs Wellbeing — caring for the whole person At Hyatt Regency Tamaya, these valuese to life as, we honor culture and tradition through authentic, heartfelt care. Why Build Your Career With Us? A Workplace That Cares Hyatt is consistently recognized as one of the world's best places to work because we invest in our people. At Tamaya, you'll join a team that values collaboration, respect, and genuine connection. Benefits That Truly Support You. Medical, Dental, and Vision coverage to support your health and well‑being A variety of mental health resources, because caring for yourself matters Paid time off so you can rest, recharge, and enjoy life outside of work 12 free nights per year at Hyatt hotels worldwide, opening the door to unettable travel 401(k) withpany match to help you plan for your future Free meals during your shift Free laundering of uniforms Growth and development opportunities across Hyatt's global portfolio A culture that celebrates people, purpose, and making meaningful moments Located on the sacred lands of the Santa Ana Pueblo with sweeping views of the Sandia Mountains, Hyatt Regency Tamaya is a premier destination for meetings, weddings, and group events. The resort blends luxury hospitality with rich cultural heritage, offering unettable experiences for guests from around the world. Position Overview The Assistant Banquet/Event Services Manager supports the Banquet Manager by overseeing the full execution of events — from setup throughpletion. This role ensures that every function runs smoothly, meets Hyatt standards, and reflects the warm hospitality and cultural spirit of Tamaya. Key Responsibilities Event Execution (Start to Finish) Oversee all event setups, service flow, and breakdowns according to BEO specifications. Ensure event spaces are prepared accurately, on time, and in alignment with Hyatt Regency Tamaya standards. Monitor event progress, resolve issues quickly, and ensure a seamless guest experience from arrival to departure. Coordinate with culinary, AV, and other departments to maintain smooth operations. Team Leadership Supervise banquet servers, housemen, bartenders, and support staff throughout the event lifecycle. Assist with training, coaching, scheduling, and performance feedback. Lead pre‑shift meetings tomunicate event details, service expectations, and safety reminders. Guest & Client Relations Serve as the on‑site contact for meeting planners, wedding coordinators, and event hosts. Respond promptly to client requests and make real‑time adjustments as needed. Maintain a polished, professional presence throughout each event. Operational & Administrative Support Assist with inventory control, equipment management, and linen/ware usage. Support labor cost management, payroll, and scheduling. Ensurepliance with health, safety, and sanitation standards. Leadership Expectations As a leader at Hyatt Regency Tamaya, this role is expected to: Champion Hyatt's Purpose and Values and Model Hyatt's purpose of caring for people so they can be their best. Foster a culture of respect, inclusion, and genuine hospitality. Experiment to Improve

• Encourage innovation and continuous improvement within the banquet team. Identify opportunities to enhance service flow, guest satisfaction, and operational efficiency. Drive Impact
• Make informed decisions that positively influence guest experience, team performance, and financial results. Develop Talent
• Coach, mentor, and support team members in their growth and career development.

Create an environment w colleagues feel empowered, supported, and inspired to excel. Qualifications 1-3 years of banquet, event services, or hospitality leadership experience (hotel or resort preferred). A true desire to satisfy the needs of others in a fast-paced environment Refined verbalmunication skills Ability to stand for long periods of time and walk moderate distances Ability to lift, pull, and push a moderate weight (about 50 pounds) Must be able to work a flexible schedule, including weekends and holidays Proficient in basicputer skills Comfortable working in fast‑paced, high‑volume environments and outdoor venues. A Place to Learn, Grow, and Belong Every day at Tamaya brings new opportunities to make a difference. You'll gain skills that last a lifetime, work alongside a supportive and diverse team, and be part of apany consistently recognized as one of the world's best places to work. A Setting Unlike Anyw Else Working at Tamaya means being surrounded by natural beauty, rich culture, and amunity that values connection. It's a place w your work has meaning—and w you're encouraged to bring your whole self to what you do. Your Future Starts Here Whether you're beginning your hospitality journey or taking the next step in your career, Hyatt Regency Tamaya offers a place to grow, belong, and thrive. Here, your work creates moments that matter, and your career bes something extraordinary. If you're ready for a role that offers stability, purpose, and the chance to grow in a world‑class resort setting, we'd love to wee you to our team.