Assistant Director for Event Operations

Job Title Assistant Director for Event Operations Department Student Centers Operations Worker Type Regular Pay Type Salary Position Salary Minimum $48,000 Position Salary Maximum $52,000 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2026-04-15 Job Description Summary The Armstrong Student Center is a 242,000 square foot building and the site for approximately 3000 meetings and events per year. The center manages event production, building operations, student organization office space, and recreational amenities to create the "living room of campus." This position is designed to support student and professional staff in ensuring continuity of services, maintaining a student-centered approach to our work and adhering to our core values of collaboration, stewardship, inclusion, learning and caring. This position provides significant support to event production and student staff development for our large team, which operates the Student Center, and manages event operations for approximately 3000 events a year. A primary responsibility of this position is overseeing the selection, training, supervision, and scheduling of the Operations Team. The Operations Team consists of about 50 student employees including 10 Building and Events Managers, 10 Assistant Building and Events Managers and about 30 Event Services Specialists. The individual will work in collaboration with the professional staff regarding the day-to-day operation of the student center. The individual in this role will also take on strategic planning projects related to their skills and interests. Job Description Student Staff Supervision, Development, Management and Training Supervise, hire, train and retain approximately 50 operations student staff, and oversee Minimum of twice a semester individual check-ins including advising and mentoring students, providing feedback throughout the year, and end of semester evaluations Conducting interviews for all 50 positions Evaluating current staff for decisions on promotions to higher positions Planning all monthly Operations staff meeting agendas Building up student confidence and leadership skills Holding student staff accountable to staffing expectations through feedback and our discipline process. Manage student staff responsible for building operations, event space/equipment set-up, staffing, AV/ technical support, opening/closing and peer-to-peer supervision. Create and implement onboarding program for all new Operations Team student employees Take a major role in leading student staff training and development initiatives that support student learning outcomes. Train and develop a team of Building and Event Managers who manage daily operations of the facility and events. Work alongside Armstrong Student Center staff to train and support student staff working in areas outside of Building Operations, including the Information Center, Commuter Center and Student Engagement Team. Serve as a member of the ASC Supervisor Team, and work alongside colleagues to develop and coordinate ongoing staff recognition activities. Manage personnel scheduling for the Operations Team. Duties include Scheduling staff to cover student center operations. Manage time off requests Serve as the primary contact for shift trades and coverage adjustments to ensure adequate staffing levels and operational continuity. Oversee staff call-offs, and coordinate coverage to ensure staff for events and event setups. Manage evaluation and feedback processes for all 50 students on the Operations Team Creating and managing a system for evaluating student performance and areas for improvement, on paper and in person. Mid semester technical knowledge check ins End of semester job evaluations End of year job evaluations Event Management and Execution Oversee the execution of events within the student center, ensuring seamless implementation, logistical coordination, and high-quality service delivery. Ensure student staff are properly trained and equipped to execute events, while facilitating smooth event operations Manage event set-up accuracy and readiness, promptly addressing any event production or technology issues as they arise Work alongside scheduling and event planning staff, providing both insight and advice regarding event setups, logistics and support. Serve as the professional staff liaison for Audio Visual support during events and lead event setups, particularly for large-scale venue transitions or full building flips, on an as-needed basis Manage event shift tasks in the daily Ops Report and 25Live Works with Facilities Operations Manager/Assistant Director to maintain, update and manage operations team manual, technology guides and any "how to" instructions tied to space, equipment or AV usage Assist in distribution of daily Operations Reports to student staff and partners Ensure issues with events and clients are handled in a timely and professional manner. Communicates information on billing changes to Associate Director for Community Engagement based on day of event changes/client requests. Other Departmental and Divisional Opportunities Participate in departmental, student life, and university committees as needed, contributing expertise and support organizational initiatives Prepare reports on event outcomes, staff performance, and operational efficiency. Work alongside the Associate Director of Events and Operations on the development and management of budgets for operations and staffing. Respond promptly to emergencies, providing critical support to the student Building and Events Managers and Operations Team, ensuring effective emergency response and resolution in alignment with university protocols Other duties and projects as assigned Minimum Qualifications Bachelor's degree and two years of professional experience in an educational setting, event management, theater, or equivalent work experience Preferred Qualifications Master's Degree in Student Affairs/Higher Education, theater, management, or related fields. Required Skills and Abilities Ability to provide developmental supervision Strong organizational skills Event equipment and setup Experience providing excellent customer service Strong problem solving and critical thinking skills Must be willing and able to work some evenings and weekends as needed to support events and activities Preferred Knowledge, Skills, Abilities Experience with event planning/execution Experience and familiarity with sound, light and A/V equipment Experience in building and facility operations Experience in a higher education student union environment Additional Position Information (if applicable) Required Application Documents Cover Letter Resume Special Instructions (if applicable) None Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Clery Act As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: http://www.

MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information. Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami's main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University's Mission.