Front Office Specialist and Medical Assistant - GI Department

• Front Office Specialist and Medical Assistant
• TPP Gastroenterology $1,000 Sign on Bonus At TriHealth , you'll join a trusted and growing health system that values teamwork, compassion, and high‑quality patient care.

In this Front Office Specialist/Medical Assistant role, you'll be cross‑trained to support both front‑ and back‑office functions while relying on your clinical office experience , ability to work independently , and confidence in managing daily office operations . Your skills help create a seamless patient experience and keep a busy practice running smoothly. TriHealth is committed to supporting your long‑term success . You'll work alongside experienced clinical and administrative professionals, build on your existing strengths, and grow in an environment that values reliability, professionalism, and longevity. With a culture rooted in respect, collaboration, and excellence, TriHealth is an outstanding place to advance your career and make a meaningful impact. Apply today and grow your career with a team that truly values you.

Location:

TPP Gastroenterology at 3145 Hamilton Mason Rd, Suite 200A, Hamilton, OH 45011

Work Schedule:

Full-time (80 hours biweekly) Day Shift No Weekend, Holiday or On Call Commitment Will float to 2

• 3 different sites, following the providers.

Incentives & Benefits:

TriHealth offers a comprehensive benefits package

• including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years' experience in a related field

Job Overview:

This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. A candidate with prior physician office experience would excel in this position.

Job Responsibilities:

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient's medical record. Supports QI processes. Knowledgeable and can verbalize the QI process and its application per quarter per disease. Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows

JCAHO, HIPAA

protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physicians with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA. Access to patient information will be limited to what is necessary to perform the job. Demonstrate proficiency in Front Office procedures, collect co-pays, answer phone prior to voice mail, records payment and provide receipts correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards. Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient's right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record. Handles patient complaints and refers to manager as appropriate.

Other job-related information:

Working Conditions:

Climbing

• Rarely Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Frequently Kneeling
• Occasionally Lifting 50+ Lbs.
• Rarely Lifting