Location:

Rapid City, SD Job Summary:

This position is dedicated to delivering exceptional customer service to patrons and visitors at The Monument by performing a variety of tasks, including ticket scanning, seating assistance, and guest engagement.

Essential Duties and Responsibilities:

Provide a positive first impression by warmly greeting patrons upon their entrance to The Monument events. Address any questions or concerns they may have, creating a friendly and inviting atmosphere. Efficiently scan electronic tickets from patrons as they arrive, ensuring a swift and organized entry process. Greet patrons with a smile and be able to direct them to their designated seats if necessary. Maintain an understanding of the facility layout to assist with efficient directions to various locations.

Assist with security measures as needed, which may include monitoring crowd behavior, ensuring safety protocols are followed, and coordinating with security personnel to address any issues that arise during events.

Qualifications:

Must be age 18 or older.

Work Environment:

This position is event-based and requires working evenings, weekends, and holidays, depending on the event schedule at The Monument. Shifts may vary in length and frequency, based on the needs of each event. Work is performed primarily in a fast-paced, public environment with large crowds and moderate to high levels of noise. The role involves standing and walking for extended periods, navigating stairs or ramps, and occasional exposure to outdoor elements when working near entrances or exterior areas of the venue. Team members may also be exposed to flashing lights, amplified sound, theatrical effects, and pyrotechnics during certain performances or productions. This position requires comfort working in close proximity to guests, using handheld scanning devices, and responding promptly to questions or concerns in a professional and welcoming manner. Occasional lifting or repositioning of crowd control equipment (up to 25 lbs) may be required. This role also calls for strong situational awareness, the ability to remain calm and courteous in crowded or high-pressure situations, and a commitment to guest safety and positive experiences at all times.