Convention Services Manager North Point Hospitality - 3.2 Nashville, TN Job Details Full-time 14 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Event breakdown Communication with suppliers Customer communication Microsoft Excel Hotel event planning Catering experience Client rapport building Mid-level Managing catering events Bachelor's degree in business administration Data summary reports Banquet breakdown Salesforce Cloud Bachelor's degree Hospitality Management Bachelor's degree in hospitality management Event performance reporting and analysis Client management Vendor communication Organizational skills Event audio-visual coordination Business Administration Event setup CRM system proficiency Productivity software Guest rapport building Business Event customer service 2 years Communication skills Full Job Description We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we'll help you build a rewarding career! Why Join Us? Free Parking / On Bus Route Early Access to Earned Wages Medical, Dental and Vision Insurance Travel Discounts 401K Match PTO After 90 Days Competitive Pay What you'll do (mostly this...other duties may be assigned): Serve as the main point of contact for clients organizing meetings, conventions, and events. Conduct initial meetings with clients to understand their event objectives, preferences, and special requirements. Maintain regular communication with clients throughout the planning process to provide updates and gather feedback. Created detailed banquet event orders to ensure all clients' needs are relayed to the banquet management team. Coordinate logistical aspects such as room setups, catering, audio-visual requirements. Collaborate with internal departments (e.g., banquets, sales, housekeeping) to ensure all client needs and expectations are met. Oversee the setup, execution, and breakdown of events to ensure they run smoothly and according to plan. Address any issues or concerns that arise during events promptly and professionally. Conduct post-event evaluations to gather feedback from clients and attendees. Analyze event successes and areas for improvement to enhance future event planning and execution. Prepare event summaries and reports for clients and management. What we're looking for: Bachelor's degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred. Proven experience (typically 2-3 years) in event planning and management, preferably within a hotel or hospitality environment. Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams. Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint). Knowledge of hotel operations and services, including catering, audio-visual, and room setups. Professionalism Ability to delight by anticipating guest needs and responding in a friendly, helpful manner Ability to display a consistently caring and respectful attitude Act as a gracious host to guests, vendors and candidates for employment About North Point Hospitality North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we've built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.