Conference Services Manager

Burke Mountain is seeking a dynamic and detail-oriented Conference Services Manager to plan and execute exceptional group meetings, conferences, and special events. This role serves as a key liaison between the sales team and hotel operations, ensuring seamless coordination and outstanding guest experiences from initial contract through event completion.

Event Planning & Execution:

Coordinate all group logistics from contract signing through final departure Prepare detailed event resumes, banquet event orders (BEOs), and rooming lists with accuracy Oversee onsite event execution, proactively resolving operational or weatherrelated challenges Conduct site inspections and lead preconvention meetings with clients and internal teams

Revenue & Financial Management:

Identify upselling opportunities for food, beverage, audiovisual services, and seasonal resort activities Review and approve final group billing statements prior to client departure Forecast group revenue and maintain historical data to support future bookings

Collaboration & Communication:

Partner closely with culinary, banquet, front desk, and ski operations teams Communicate group details, VIP needs, and schedule changes on a daily basis Coordinate with thirdparty vendors for rentals, décor, and entertainment services

Qualifications & Skills:

Experience:

23 years of experience in hotel catering, conference services, or event coordination

Technical Skills:

Experience with hotel sales and catering systems, property management software, and event diagramming tools

Availability:

Must be flexible to work evenings, weekends, and peak winter holiday periods

Adaptability:

Ability to manage logistics in a dynamic mountain resort environment, including changing weather conditions

Employee Perks:

Access to mountain amenities and activities Discounts on dining, lodging, and retail Opportunities to engage in special events and programming At Burke Mountain, you're not just taking a job—you're joining a community rooted in adventure, hospitality, and the natural beauty of Vermont's Northeast Kingdom. About Burke Mountain Resort We depend on our employees to create great experiences for our guests. That's why we work to create an environment that is focused on integrity, excellence, and exceptional service. We are growing and offer exceptional opportunities for skilled employees who are dedicated to the best service and teamwork.