A Fast Food or Counter Worker assists with preparing and serving food. Works as part of food service team in a hospital or other institution. or takes orders and serves food at a fast food restaurant.
Roost & Roast is hiring for Front of House Team Member Roost & Roast Palo Alto, CA Job Details Part-time $19 - $21 an hour 1 hour ago Benefits 401(k) Employee discount Flexible schedule Food provided Paid sick time Qualifications Customer communication English High school diploma or GED Food Handler Certification Full Job Description Position Summary Roost & Roast is seeking a Front of House Team Member (Expo & Food Prep) to serve as the face of the brand, delivering efficient and friendly service in a high-energy, fast-casual environment. In this role, you will ensure a seamless guest experience by mastering all Front of House stations—from order taking to food preparation and expediting. The ideal candidate is a strong team player who enjoys working in a collaborative environment, embraces feedback, and is eager to learn. This position offers steady hours, opportunities for growth, and a supportive workplace culture with tangible perks, including meals, employee discounts, and a 401(k) with employer contribution.
Responsibilities Guest Service & Order Management:
Deliver excellent customer service with a friendly and approachable attitude. You will greet guests warmly, guide them through the menu, answer questions clearly, and process transactions accurately using the Toast POS system. Additionally, you will handle guest inquiries or minor complaints with a positive attitude, escalating to management when necessary to ensure guest satisfaction. Expediting (Expo) &
Flow:
Manage the Expo station during rush hours by verifying ticket accuracy and food presentation. You will act as the expeditor to organize orders for hand-off or delivery and communicate effectively with the kitchen to manage wait times, ensuring timely service without bottlenecks.
Floor Operations & Catering:
Rotate efficiently between roles, including running food and beverages to tables and coordinating smoothly with the kitchen team. You will maintain the dining area by bussing and sanitizing tables, restocking service stations, and supporting catering orders as needed by packing, organizing, and ensuring accuracy.
Prep, Inventory & Quality Control:
Assist with food and beverage preparation, such as portioning sauces and preparing salads, ensuring all stations are fully supplied. You will monitor the inventory of beverages, supplies, and packaging, assist with restocking and deliveries, and maintain a clean, organized work area. This includes monitoring the freshness of ingredients and prepped items by strictly adhering to First-In, First-Out (FIFO) standards.
Teamwork & Growth:
Provide support to fellow team members to ensure smooth service. You are expected to work with a team-first mindset by supporting others, receiving feedback with openness, and approaching learning as part of daily growth.
Qualifications Experience:
Entry-level candidates are welcome and no prior experience is required as we provide training for the right candidate, though 6+ months of customer service or food service experience is preferred.
Communication:
Conversational English skills are required, with the ability to take orders, answer guest questions, and communicate effectively with team members. Candidates must possess clear communication skills, strong verbal communication, and a collaborative spirit.
Skills & Traits:
We are looking for reliable, punctual, and high-energy individuals who are able to follow instructions consistently. You must have the ability to multitask and stay organized in a fast-paced environment. Attention to
Detail:
Strong attention to detail is required, specifically regarding beverage preparation, verifying food presentation, and ensuring order accuracy.
Physical Requirements:
Must be comfortable standing, walking, and moving for the entire duration of the shift. Ability to frequently bend, crouch, or reach to access supplies and lift/carry up to 25-30 lbs.
Certifications:
California Food Handler's Card is required, or the ability to obtain one within 30 days of hire (training and exam provided by the company upon hire). Preferred but not required Previous experience in food service or restaurant roles. Familiarity with point-of-sale (POS) systems (i.e. Toast). Spanish speaking Schedule & Pay This position is part-time, averaging 15-35 hours per week .
Compensation:
$19.00-$21.00 per hour plus pooled tips.
Culture & Perks Meals & Discounts:
Enjoy one free meal during your shift, plus an employee discount on food and beverages.
Growth Opportunities:
Training provided in barista and expo skills, with opportunities to take on more responsibility and grow into new roles.
Work Environment & Culture:
Be part of a team-oriented, collaborative workplace that emphasizes learning, feedback, and a growth mindset. We foster a respectful and supportive environment where teammates stay humble and help each other succeed.
Flexibility:
Consistent weekly schedule with some flexibility for start times.
Benefits:
401(k) retirement plan with a 3% employer contribution for eligible employees, fully vested immediately. Benefits are offered in accordance with company policy and plan documents. Eligibility requirements apply.
Job Type:
Part-time Pay:
$19.00 - $21.00 per hour
Benefits:
401(k) Employee discount Flexible schedule Food provided Paid sick time
