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MerrimackHealth Lawrence Hospital

Food Service Associate

Career Insights for Fast Food / Counter Worker

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Based on Massachusetts data

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What they do

A Fast Food or Counter Worker assists with preparing and serving food. Works as part of food service team in a hospital or other institution. or takes orders and serves food at a fast food restaurant.

$32,991 / year median in Massachusetts

+15% projected growth

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Job Description

Position Summary:
Responsible for nutritional service of patient, customers, employees, and community. Responsible to the customer for courteous, accurate, timely service.
Qualifications:
Education:
High School graduate or equivalent.
Experience:
Experience with catering, retail foodservice, cashiering preferred. Job Responsibilities, including, but not limited to: Orders, prepares, portions, serves food, snacks, and nourishments; maintains supplies applicable to area served, and prioritizes job duties to maintain customer service / flow of responsibilities. Works tray assembly line. Delivers and retrieves patient trays according to safety and customer service standards. Cleans, sanitizes dishes, utensils, and equipment. Reviews and stores daily deliveries and rotates stock according to standards. Knows proper procedure for handling food and operating equipment, including cash register system, dish machine, patient tray carts, cafeteria cooking equipment such as grill, fryer, panini, and other small appliances such as blender, etc. Covers catering and special functions as assigned. Accurately operates cash/credit/payroll deduction applications of cash register and is accountable for daily balances and cash deposits, and for accurately applying charges to all items purchased according to process set by management. Maintains customer focus and utilizes customer service standards during all interactions with employees, physicians, patients, and visitors. Performs other related duties as assigned. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.