Salary Confidential

Position range in Taylor County $27k - $50k Per Year Guest Services Lead I & II

Pilot Travel Centers LLC

Occupation:

First-Line Supervisors of Retail Sales Workers

Location:

TYE, TX - 79563

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

09/09/2026

Positions available: 2

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

09/12/2026

Expires:

09/30/2026

Job #: 17066848

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

12 Month(s) DL

Required Schedule

Full Time Job Type

Regular Duration

Permanent Employment Benefits Help for . The purpose of this job is to lead a shift of team members in a Travel Center as well as to perform all position requirements for team members. Essential Functions

Process cash, credit, and debit transactions

Ensure quality service is delivered to every guest

Supervise and coach team members on shift; provide direction and take responsibility for team members work

Handle non-routine activities such as guest complaints, fuel spills, safety concerns, etc.

Use suggestive selling methods to promote and sell products

Ensure quality service is delivered to every guest

Contribute to the maintenance and cleaning of work area

Provide initial discipline with approval by General Manager

Complete end-of-the-day paperwork

Communicate any issues to the General Manager

Assist the General Manager in areas such as hiring, discipline, performance counseling, and termination

Perform other team member functions (e.g., cashier, maintenance, deli preparation, stocking, cleaning)

Ensure proper product stock levels to meet guest needs, food safety, and gross margin expectations

Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned Qualifications

High school diploma or equivalent certificate required

Minimum one year experience in a similar position preferred; a bachelors degree can be substituted for preferred supervisory experience

ServSafe certification required

Specialized Knowledge

Ability to complete basic business math computations and calculations Competencies

Possess conflict resolution and problem solving skills

Demonstrates excellent time and task management skills

Strong retail acumen focusing on sales and profit Competencies, cont. Excellent communication skills with exceptional ability to provide and receive feedback

Ability to keep a positive demeanor even in difficult situations

Strong situational flexibility and adaptation skills to accommodate various job conditions, expectations, and personalities

Ability to lead a team and develop strong professional relationships

Demonstrates initiative and a strong work ethic

Ability to organize and prioritize to meet goals and initiatives

Ability to lead without real authority to discipline

Flexibility with schedule, available to work any time 24/7/365 Travel

Travel required less than 5% Physical Requirements & Working Conditions

Lift up to 30 pounds

Stand and walk for the duration of assigned shift

Stoop, bend, and reach

Exposure to various weather conditions and temperatures

Work around high and low temperature equipment (i.e., ovens, freezers)

Exposure to gasoline, diesel, propane, and cleaning chemical fumes

Slip, trip, and fall hazards This job description indicates the essential functions of the classification and, in general terms, the typeand level of work performed as well as the typical responsibilities of Team Members in this classification.

The duties described are not to be interpreted as being all-inclusive to any specific Team Member. Pilot

Travel Centers LLC (hereinafter PFJ) management reserves the rights to add, modify, change or rescindthe work assignments of different positions and to make reasonable accommodations so that qualifiedTeam Members can perform the essential functions of the job. Nothing in this position description

changes the at-will employment relationship existing between PFJ and its Team Members. PFJ is an Equal Opportunity Employer. PFJ complies with the Americans with Disabilities Act (ADA), asamended by the ADA Amendments Act (ADAAA), and all applicable state or local law. Consistent withthose requirements, PFJ will reasonably accommodate the known physical or mental limitations ofotherwise qualified individuals with a disability if such accommodation would allow the individual toperform the essential functions of the job, unless doing so would create an undue hardship and/or a directthreat to the health and/or safety of the individual or others. PFJ encourages both prospective and currentPFJ Team Members to discuss potential accommodations with PFJ. Signatures below indicate the receiptand review of this job description by the Team Member assigned to the job and the immediate supervisorof said Team Member.