Position:

Front of House Team Member (Customer Service)

Location:

Chick-fil-A Center of the Universe, 815 England Street, Ashland, VA 23005

Job Type:

Full-time Every day, the Chick-fil-A team looks for ways to win moments and win hearts. We're looking for someone who genuinely enjoys serving others and making people feel cared for. We may serve food, but what we're really known for is creating great experiences—every interaction is a chance to brighten a guest's day, and this is where you can shine. From day one, team members are encouraged and equipped to make a difference. Does that sound like you? Do you find joy in making others smile? If so, this role maybe a great fit for you! As a Front of House (FOH) Team Member, you'll be the face of our restaurant and a key part of creating a welcoming guest experience. You'll take orders, serve guests with hospitality, keep the dining room clean and inviting, and work with the team to deliver fast, accurate service. What You'll Do Welcome guests with a warm and friendly greeting Take orders accurately in the dining room and/or drive-thru using POS systems Assemble and deliver orders with attention to speed, accuracy, and presentation Provide 2nd mile service: assisting guests utilizing internal systems and expectations Maintain cleanliness and organization of the front counter, dining room, beverage station, restrooms, and guest areas Restock front-of-house supplies (cups, lids, condiments, utensils, napkins, etc.) Support team members during peak periods to keep service running smoothly Follow Chick-fil-A standards for food safety, cleanliness, and professionalism Communicate clearly and respectfully in a fast-paced environment What We're Looking For A positive, coachable attitude and strong work ethic Enjoyment of serving others and creating a welcoming environment Strong communication skills and a team-oriented mindset Ability to work on your feet for extended periods and lift up to ~25 lbs as needed Dependability, punctuality, and strong attention to detail Willingness to learn and follow systems and procedures Ability to work on a dynamic multi-culture team Schedule & Availability Flexible work from selected shifts between the hours of 5 am and 11 pm Daytime, evening, and weekend shifts based on hours hired to work Must be able to work Saturdays and/or other peak business times based on restaurant needs Pay & Benefits Pay begins at $18.00 per hour for Full-Time team members Guaranteed $.50 wage increase every 6-months Sundays off Scholarship opportunities with a lifetime award up to $35,000 Unlimited growth through dedicated leadership development programs 50% meal discounts while working Up to a 3% employer match towards a Simple IRA monthly Three (3) uniforms provided at no cost (unless terminating Employement within first 90 days) $450 monthly employer contribution towards medical insurance premiums; offered alongside of a robust benefit package, for Full-Time team members How to Apply Please take the time to respond fully to each question on this application. This should take roughly 15-20 minutes to complete. Candidates not completing the application process will not be considered or the position.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Food provided Health insurance Paid training Referral program Vision insurance Application Question(s): Have you ever worked for Chick-fil-A, Inc. or a Chick-fil-A Franchisee? Please list your three most recent jobs (including babysitting, lawn care or volunteer work): Why do you want to work at Chick-fil-A specifically, and what makes it a good fit for you? (2-3 sentences) What does treating people with honor, dignity, and respect look like in a restaurant? (2-4 sentences) What does hospitality mean to you? What is one accomplishment you are proud of from work, school. sports, church, or another team environment? Why does this matter to you? (2-3 sentences) On a scale of 1 (lowest) to 10 (highest), how would a recent supervisor, coach, or teacher likely rate your dependability? Why? (2-3 sentences) If you spoke to the person referenced in the previous question, what would they say is your greatest strength? What would they say you still need to improve on? (2-4 sentences) Share a time that you went outside of your comfort zone to support your team. What does servant-leadership mean to you, and how have you shown it recently? What does being a great teammate look like to you in a fast-paced environment like Chick-fil-A? Share about something you were not good at when you started - but improved in overtime. Share about a time you received critical feedback. How did you respond in the moment, and what did you do after. What does going above and beyond for a guest actually lookalike in your opinion? (show examples if possible) Why do you think that Chick-fil-A stands out in the customer experience as compared to other organizations? (2-4 sentences)

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