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Pillar Management Inc
Customer Experience Team Member
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
At Pillar Management, we believe careers should be built on people, not paperwork. We are a sales firm in Virginia Beach, seeking a Customer Experience Team Member for Verizon. The Customer Experience Team Member will engage our customers in person, represent Verizon with integrity, and grow through structured mentorship toward campaign management. As a Customer Experience Team Member, you will connect with customers to showcase Verizon's brand as a trusted partner in their lives. The Customer Experience Team Member also learns to address customer inquiries and to clearly promote Verizon's offerings. By driving sales in-person, you'll contribute to a sales culture that prioritizes customer satisfaction. Role Responsibilities of the Customer Experience Team Member Greet customers in person attentively to understand their needs, representing Verizon's commitment to building genuine community connections. Provide in-person sales guidance on Verizon's services, simplifying complex information to foster confidence and trust. Act as a sales advisor in person by offering tailored solutions that support customers' digital lifestyles and highlight Verizon's dedication to reliable connectivity. Promote Verizon's values of community support and innovation through authentic interactions that prioritize customer satisfaction. Educate customers on how Verizon's services can improve their daily routines, using a helpful, approachable demeanor. Support a positive, inclusive environment where every customer feels respected and confident in their choice of Verizon. Qualities of the Customer Experience Team Member Communicates clearly so information feels simple and easy to understand. Listens carefully to uncover needs and guide sales recommendations. Stays confident while turning sales interactions into stronger relationships. Shows patience and support that help customers feel valued and confident. Stays organized to support smooth follow-ups and consistent service quality.