DEPARTMENT

Delicatessen

JOB TITLE

Deli Clerk

REPORTS TO

Deli Manager

FLSA STATUS

Non-Exempt SUMMARY To provide quality customer service by maintaining and operating the Delicatessen Department in an efficient manner within store policies. Proper performance of the duties and responsibilities of this position is essential to achieve and maintain healthful, sanitary, and suitable shopping conditions.

COMPETENCIES

Friendly Good customer service skills Good communication and listening skills Ability to follow directions Attention to detail Ability to lift (up to 50 lbs) Ability to bend, stoop, and reach. Ability to stand for extended periods of time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs duties in a safe and efficient manner. Has basic knowledge of different types of lunch meats and cheeses, with the ability to make suggestions and sell to customers. Greets and waits on customers, including slicing, cutting, weighing, packaging, and pricing products. Takes delicatessen stock to storage or shelf areas. Keeps refrigerated cases and other displays stocked and properly faced at all times in accordance with department standards. Displays all merchandise in an attractive, appealing, neat, and colorful manner. Keeps perishable merchandise rotated in accordance with department policies and product code dates. Assists in building the department displays for maximum sales and turnover. Assists in ordering and maintaining inventory control and supplies. Assists in preparation of food products. Assists in the receiving and unloading of merchandise. Checks products for quality, counts, and conditions. Handles damaged and spoiled products according to department procedures and assists in controlling the level of these goods. Maintains general housekeeping and a regular sanitation and cleaning program that meets the standards established by the department and all applicable health regulations. Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service. Performs other duties as assigned by the department head or by other management personnel. Meets the physical requirements to perform the job functions listed above. Provides light supervision and training of other associates when assigned.