Slots Technical Supervisor Viejas Casino & Resort•3.3 Alpine, CA Job Details Full-time From $65,000 a year 2 days ago Benefits Wellness program Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Fuel discount Life insurance Referral program Qualifications Computer operation Teamwork Confidential information handling Computer literacy In-person customer service Attention to detail Problem-solving Organizational skills Full Job Description Viejas Casino & Resort , San Diego's Premier Four Diamond Gaming and Resort destination, is looking for a Slot Technical Supervisor to lead the Slot Technician team! Summary Provides supervision and leadership to the Slot Technicians on their assigned shift. Ensures fast, friendly, timely and thorough repair and maintenance of all slot related equipment while adhering to all laws, gaming regulations, policies and procedures. Act as an expert on the proper operation and repair of slot equipment and counsel's management and the Gaming Commission/representative on machine, regulatory and customer complaint issues and problems. Job Description Leads Slot Technicians in providing fast, friendly, courteous, and helpful service to all guests. Directly supervises Slot Technicians including providing team members with schedules, work assignments, training, directions, accountability for results (follow-up), rewards, disciplinary actions, information, and performance reviews. Insures all machine repairs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately. Assigns Slot Technicians to daily tasks. Keeps current with the latest slot industry technical developments and makes recommendations to management to ensure that Viejas is always on the "forefront" of relevant trends. Safeguards company assets. Responsible for the installations, removal, conversion, and relocation of games. Makes certain that all slot areas are clean and safe. Insures that all laws, gaming regulations, policies and procedures are followed. Promotes teamwork within Slot Operations and with other departments. Practices Viejas Guest Service Standards while performing job duties and responsibilities. Expected to learn new platforms and products as well as assisting others in the learning process. Coordinate with and assist Slot Supervisors. As directed by the Slot Technical Manager, responsible for administration and maintenance of all gaming machines, systems, and sub-systems. Performs all other related duties as assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Must be 21 years of age, or older. AA Degree in Electronics preferred, but not mandatory California Responsible Beverage Service Training required upon hire. 1 to 2 years related experience and/or training or equivalent combination of education and experience. 3 years management experience. 3 years slot performance experience. Ability to maintain a high level of confidentiality. Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills. Strong verbal, written and interpersonal skills. Excellent attention to detail and organizational skills. Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner. Must be a self-starter with the ability to adjust to change. Computer literate with working knowledge of MS Word and Excel a plus. Ability to work flexible schedules including days, weekends, overnight and holidays.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to•and upholding of•these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the Café, and the Daily Roast. The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California's largest outdoor roller rink. Our benefits package is second to none! Our Team Members enjoy an extensive benefits package to include heavily discounted insurance premiums, 401k with matching, wellness program gym incentives, and a .20 cent per gallon discount on fuel at our new Viejas Pit Stop, to name a few!

Hiring Preference:

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. It is the policy of the Viejas Band to give preference in hiring to qualified applicants in the following order: 1) Viejas Tribal Members and 2) other Native Americans. #

INDHP Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you able to successfully complete a background check? Are you able to successfully pass a drug screen? Are you at least 21 years of age? Are you able to work in a smoking environment?

Experience:

Slot or Gaming Machine technician : 2 years (Required)

Work Location:

In person