A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
RESPONSIBILITIES
Supports the excitement on the gaming floor by assisting with new slot machine installs, software upgrades, theme conversions and slot machine moves. Assists with jackpot wins by ensuring slot machine integrity. Performs preventative maintenance on machines and casino equipment to ensure the integrity and proper functionality of casino equipment. Responsible for documenting, reporting and sharing information. Ensure the cleanness of their working areas and the gaming floor. Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations. Other duties as assigned
QUALIFICATIONS A
Secondary School diploma or comparable combination of equivalent working experience and education with a background in electronics. 1+ years' hands on working experience in a Slot Operations or Electronics area. Strong organizational, interpersonal, analytical, communication. Working knowledge of computer software packages and the ability to troubleshoot electronic equipment. Able to multitask, prioritize and manage time efficiently Able to take initiative to recommend projects, product improvements. An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment SKILLS Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
