TG Floor Supervisor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provides leadership to dealers through examples and the sharing of knowledge and skills. Maintains awareness of pit activity at all times. Acts to reduce or eliminate mistakes and ensures customers and dealers comply with gaming regulations. Assists customers in playing and ensures adherence to established rules, policies, and procedures. Supervises and develops an effective staff by assisting and making recommendations in hiring, training, rewarding, and disciplining staff. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations. Supervises dealers in the table games operations. Supervises staff in developing and maintaining effective working relationships and excellent customer service skills with all guests and employees. Provides personal attention and assistance to customers: verifies customer winnings; explains gaming rules and regulations, as necessary. Acts to keep customers satisfied and motivated to return whether they win or lose. Builds and maintains rapport with casino players with the goals of achieving guest satisfaction at all times. Investigate and resolve customer complaints and issues in a timely manner. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Exercise appropriate judgment and discretion to identify situations that require the attention of the Table Games Manager and/or Casino Managers. Performs other duties, including special projects as needed and directed. $25.00/hr + based on experience Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs, and Woodland Park; free local gym membership; tuition reimbursement; and more.