JOB SUMMARY

\nMust be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles all aspects of customer relations\nDirects, schedules and supervises all hourly staff\nEnsures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance\nPosts daily programs and results (video poker and pari-mutuels)\nEnsures compliance of all operational procedures and personnel policies\nAssists in executing marketing promotions at the facility\nAccurately counts, balances and prepares shipments of large amounts of cash\nInterfaces with facility manager promoting a harmonious relationship\nAssists with facility safety and security; food safety and emergency procedures\nRecruits for hourly positions and recommends hiring of qualified candidates\nTrains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment\nPerforms other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

\nAbility to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

\nKnowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\n1-3 years of experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. 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