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Job Description
Poker Supervisor (Caesars New Orleans) Caesars Entertainment - 3.6 New Orleans, LA Job Details Full-time 13 hours ago Qualifications Guest relations Casino In-person customer service Employee relationship building English High school diploma or GED Math Gaming license Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Poker Supervisor reporting to the Poker Manager, leads the poker team in order to create continuous improvement in the employee experience and service for our guests. The Poker Supervisor is responsible for overseeing game protection, integrity and maintains compliance with internal controls and Louisiana Gaming and Lottery Control Agency regulations.
HOW YOU WILL CREATE THE EXTRAORDINARY
Leads and supports Poker team in order to create legendary customer service. Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals. Leads the Poker team in a way that creates continuous improvements in the employee experience. Ensures operational and game integrity. Settles disputes in a professional and timely manner. Handles guest and employee concerns quickly and efficiently. Informs Poker Manager and Surveillance team of irregularities. Verifies issuance of credit after all necessary signatures are confirmed. Informs Poker Manager of disputes on game. Ensures that required facilities and equipment are available and functioning properly. Guides and instructs assigned personnel in the proper performance of their duties. Reviews and evaluates personnel. Initiates fills and credits to a game as necessary. Records table inventory when the table opens and after it closes. Other duties as assigned. Knows and abides by and Louisiana Gaming and Lottery Control Agency regulations, internal controls and company policies and procedures. Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
WHAT YOU WILL NEED
High school diploma or GED is required. Minimum 5 years experience in poker, preferably in a supervisory role Excellent employee and customer service skills are essential. Knowledge of casino rules, procedures and regulations as related to Poker. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Well-developed interpersonal skills. Must enjoy entertaining and communicating with the public. Excellent math skills and the ability to multi-task. Must have a professional appearance and be team player.
Physical, Mental and Environmental Demands:
Must be able to work independently. Must be able to sit, stand or walk for long periods of time. Must be able to respond calmly and make rational decisions when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English.
GAMING PERMIT
NON
KEY ABOUT US
Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its
PEOPLE PLANET PLAY
framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
