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CE
Caesars Entertainment Corporation
Slot Operations Shift Supervisor
Career Insights for Gaming Supervisor
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Scorecard
Based on Maryland data
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What they do
A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
$52,166 / year median in Maryland
+20% projected growth
Job Description
Slot Operations Shift Supervisor
Essential Job Functions including the following but other duties may be assigned:
- Supervises staff performance as pertains to department procedures, game security, customer service and compliance with Maryland Lottery Commission regulations.
- Performs scheduling, evaluations, discipline and training of slot technical personnel.
- Assists Slot Performance Manager in planning slot projects and provides suggestions and recommendations for improvements with processes and procedures.
- Trains slot repair personnel on all types of slots and gaming equipment, reviewing all documents to ensure accuracy.
- Schedules and oversee work assignments. Assists with work assignments when needed.
- Produces technical machine operation evaluations in resolving customer disputes and regulation compliance.
- Supervises the control of keys and locks necessary to maintain the integrity and security of company assets.
- Responsible for control of parts distribution, inventory, tools and equipment.
- Works with other departments or outside contractors when services are required by the department and to ensure the work is being completed as requested.
- Reviews all paperwork completed by slot technician staff to ensure accuracy.
- Observes slot floor operation and evaluates slot technicians'' performance.
- Provides legendary guest service to resolve guest complaints and disputes.
- Responsible for promoting all department and property guest service initiatives.