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MGM National Harbor, LLC

Surveillance Shift Manager - MGM National Harbor

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Based on Maryland data

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What they do

A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.

$52,166 / year median in Maryland

+20% projected growth

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Job Description

National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Surveillance Shift Manager, you'll lead a high-tech team focused on protecting the integrity of casino operations. From monitoring games and investigating suspicious activity to ensuring compliance with gaming regulations, you'll play a key role in keeping the property secure, fair, and operational. It's a fast-paced, leadership role where attention to detail and decision-making matter.
THE DAY-TO-DAY
Shift Leadership & Operations:
Supervise Surveillance team members during your shift, ensuring effective use of CCTV equipment, accurate reporting, proper video evidence handling, and timely technical issue reporting.
Investigations & Compliance:
Review surveillance footage and documentation related to jackpots, guest complaints, procedural errors, and suspicious activity. Serve as the main contact for Gaming Regulators and assist in maintaining compliance and reporting standards.
Training & Team Development:
Maintain deep knowledge of casino games and procedures to train Operators and uphold SOPs. Manage scheduling, lead team check-ins, resolve conflicts, support hiring decisions, and foster a high-performing, accountable team environment.
THE IDEAL CANDIDATE
At least 21 years old 2+ years of Gaming and/or Surveillance experience, including supervisory duties Bachelor degree or equivalent experience
THE PERKS & BENEFITS
Health & Income Protection benefits (for eligible employees) Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=11826
Pay Range:
The pay range for this role is: $69,900.00 - $93,200.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company's incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to
JOIN THE SHOW?
Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.