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Job Description
Poker Supervisor The Nash Casino - 1.0 Nashua, NH Job Details Part-time | Full-time 22 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Qualifications Computer operation Microsoft Excel Microsoft Outlook Word embeddings Electrical schematic reading and interpretation Employee relationship building Windows Electrical layout diagram interpretation Power tools Hand tools Stakeholder relationship building Customer complaint resolution Full Job Description At The Nash Casino, we're redefining gaming in New Hampshire. As the region's premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team—join us and be part of an exciting, fast-paced environment where your contributions make an impact. We are seeking an experienced and professional Poker Supervisor to oversee the daily operations of our poker tables. The Poker Supervisor assists in ensuring a positive guest gaming experience and the supervision of the Dealers. Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures. What We Offe Medical, Dental, and Vision Insurance 401k With Company Match Flexible Spending & Dependent Care Accounts Life, AD&D, and Short‑Term Disability Insurance Voluntary Accident, Critical Illness, & Hospital Indemnity Plans Employee Assistance Program (EAP) with 24/7 confidential support Wellness Rewards Program — Earn up to $1,000 annually
Team Appreciation Events, Raffles, and Celebrations Career Development and Advancement Opportunities A Workplace Centered Around Teamwork, Recognition, and Fun Free Parkin Location:
The Nash Casino - 310 Daniel Webster Highway -
Nashua, NH Hours:
Full-time/Part-time:
Variable hours (1st shift/swing shift/late-night shift) weekends and holiday's required Job Responsibilities Provides supervision to the Dealers and ensures the delivery of an exceptional gaming experience for the guest. Actively participates in the training, coaching, progressive discipline, and retention of Dealers. Has a working knowledge of Title 31 requirements and internal control policies. Evaluates operating procedures, recommends changes, and implements changes approved by the Poker Manager. Executes department directives, objectives, and communication to include hosting regular huddles for the Dealers. Safeguards company assets. Work in conjunction with security and surveillance to detect any floor, Team Member, or guest irregularities. Actively supports and leads Players Card sign up initiatives and creatively plans and executes sign up campaigns to motivate and inspire Team Members to solicit the guest and sign them up. Responsible and accountable to comply with all key control policies/procedures. Professionally resolve any floor disputes and complaints and refer any unsettled disputes to Shift Manager/MOD/Table Games Manager. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. Assist with training/mentoring new team members as requested. The ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Education and Minimum Requirements Prior relevant experience required. Prior supervising experience preferred High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Must pass all required pre-screening and background checks. Internal candidates must meet the eligibility requirements provided in the Transfer and Promotion policy. Must be able to obtain and maintain a valid New Hampshire gaming license. Physical/Mental Working Demands Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 50 pounds. Requires the ability to distinguish letters or symbols and eye hand coordination. The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
