A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a "Table Games Manager" for Gold Dust West Elko. This property features a modern interior with the latest slot machines and table games including Blackjack, Craps, and 3-Card Poker. Across the parking lot is our 80-room Hampton Inn featuring Wi-Fi, a swimming pool, fitness center and a hot breakfast for all guests. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral BonusTuition Reimbursement7 paid Holidays80 hours of Vacation after 1 year of employmentWe offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 daysEmployee Assistance Program FREE of chargeCompany paid Life Insurance and AD&DMatching 401K program after 90 daysEmployee Meal DiscountsOngoing learning and development programsWork towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
The development, implementation and maintenance of the company culture, values, vision and mission within the Table Games departmentThorough knowledge of all Table Games operationsSees that the Table Games department is operated in accordance with the organization's policies, procedures and applicable lawsEnsures that the Casino Managers have the necessary training, tool and resources to accomplish their goals and fulfill their responsibilitiesEstablishes departmental standards in accordance with all regulations and internal controlsHelps develop and ensures that the company's System of Internal Controls (SICS) meet and/or exceed the Nevada Minimum Internal Control System (MICS) with a thorough knowledge of these regulations including Title 31Establishes training programs including the development and selection of internal departmental manuals, policies, procedures and all materials used for training and the course outlines as requiredOversees the fair and equitable application of coaching and disciplinary actions as well as positive reinforcement and recognitionOversees the process of hiring, terminations and promotions of key gaming employeesEnsures that the gaming departments maintain an atmosphere of professionalism while inducing fun and excitement that benefits both the employees and the customers in accordance with our culture and values guidelinesWorks with the accounting departments to ensure accurate and timely financial data for the Table Games department, statistical data, and the development of budgets for the departmentWorks with all staff to ensure maximized profits through the proper utilization of the games, employees through scheduling and staffing levels, and control of departmental expenses to maintain the levels of service required for the business levelsAnalyze all sources of data to determine the proper game mix, types, quantity, availability and location for maximum play and profits including the analysis of new game products and their potential value and performance as compared with industry standards, competitive models and the company's existing performance levelsEnsure the overall satisfaction and comfort of the customersInteract on a daily basis with all casino staff and other operational departments to maintain open communication and collect feedback for analysisEnsure Casino supervisors and managers are supporting the integrity of the scheduling process as well as enforcing all policies and procedures of
Gold Dust West-Elko Skills, Education and Other Requirements:
Five (5) years prior experience as a Pit Manager or Shift Manager is requiredManages Games Floor Supervisor and DealersKnowledge of all Table Games, Title 31, System of Internal Controls, and Gaming MICSMust have good Customer Service and Employee relation skillsMust be able to stand and walk for long periods of timeResponsible for handling customer disputes if called Responsible for changing or updating table layoutsIdentification that establishes identityIdentification that establishes the right to work in the United StatesRegistered with Nevada Gaming Control Board
