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LL
Landry's, LLC.
Dealer/Casino Floor Supervisor
Career Insights for Gaming Supervisor
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Scorecard
Based on Nevada data
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What they do
A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
$59,394 / year median in Nevada
+2% projected growth
Job Description
Overview Supervise a section of the casino floor of typically one to six table games. Responsible for supervising dealer's in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty. Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Responsibilities Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. Maintain a thorough understanding of the rules and procedures for each game offered in assigned section. Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. Maintain a detailed knowledge of upcoming casino events. Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed. Greet and interact with guests in a professional, welcoming and attentive manner. Ensure all laws, regulations, MICS and company/departmental policies are followed in assigned section. Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks. Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games. Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps). Rate players accurately including time played, average bet and win/loss. Track table inventory; ensure chips are accounted for. Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager.