Cage & Player Services Manager (Harrahs & Tropicana Laughlin)

View More Jobs Cage & Player Services Manager (Harrah's & Tropicana Laughlin) Laughlin, NV, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Join the Caesars Entertainment Family Why Harrah's & Tropicana Laughlin Are the Employer of Choice At Harrah's & Tropicana Laughlin, our Facilities team keeps the property running smoothly, safely, and efficiently. When you join us, you become part of a company that values craftsmanship, teamwork, and Caesars Entertainment's signature Family‑Style Service. What Sets Us Apart Earn Your Bachelor's Degree for FREE through Caesars Entertainment and our university partners Student Loan Debt Assistance to help lighten your financial load A People‑First Culture where every team member is valued Affordable Medical, Dental & Vision Plans with flexible options 401(k) with Company Match to support your long‑term financial goals Caesars Entertainment's Signature Family‑Style Service that makes our workplace feel like home Paid Time Off so you can recharge Exclusive Discounts on hotel stays, dining, entertainment, retail, and more Cage & Player Services Manager - Harrah's & Tropicana Laughlin Job Summary The Manager of Cage & Player Services is responsible for implementing Harrah's & Tropicana Laughlin credit strategies, financial policies, and programs to govern credit and collection activities in compliance with internal controls. This role also provides support and service to Caesars Rewards members and guests to ensure maximum satisfaction. Additionally, this position promotes the success of Player Services by assisting guests through the membership process and explaining benefits, promotions, and events. How You Will Create the Extraordinary

• Manages Cashier and Caesars Rewards personnel to ensure proper procedures are followed
• Determines staffing requirements and prepares team schedules
• Approves check cashing and credit privileges within authorized limits
• Oversees confidentiality and security of all financial and guest records
• Works collaboratively with internal departments to support gaming guest services
• Provides leadership and guidance to supervisory staff to promote engagement and job satisfaction
• Maintains awareness of new developments in Cage and Caesars Rewards programs and implements initiatives
• Champions customer service initiatives and drives achievement of service score goals
• Selects, trains, and develops team members
• Conducts performance evaluations and recommends wage increases and promotions
• Addresses team member concerns and administers or recommends corrective action when necessary What You Will Need
• High school diploma required; college degree preferred
• 5-7 years of gaming experience, including at least 2 years in a supervisory role
• Minimum 5 years of experience in financial, cashier, or cage operations Additional Qualifications
• Fluent in English (written and verbal)
• Proven leadership success
• Flexibility with shifts, hours, and days off
• Strong interpersonal and communication skills
• Knowledge of gaming regulations, auditing procedures, and accounting practices
• Proficiency in computer and spreadsheet applications
• High attention to detail and strong math skills
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of internal control standards
• Demonstrates integrity and compliance with regulatory requirements
• Maintains a clean financial-related criminal record
• Acts as a role model, representing Caesars Entertainment with professionalism and encouraging others to do the same
• Adheres to all regulatory, company, and departmental policies and procedures Physical, Mental & Environmental Demands
• Ability to lift and carry up to 60 pounds
• Ability to stand for extended periods
• Mobility to move throughout the casino and work areas
• Ability to reach, grasp, bend, squat, and push/pull Be Part of Something Legendary If you're ready to bring your leadership skills, financial expertise, and dedication to guest service to Harrah's & Tropicana Laughlin, we'd be proud to welcome you to the Caesars Entertainment family.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84669 Job Category Finance and Accounting Job Schedule Full time Locations Tropicana Laughlin (On-site)