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LE
Lenape Entertainment LLC dba Casino Oklahoma
Cage/Vault Supervisor
Career Insights for Gaming Supervisor
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Scorecard
Based on Oklahoma data
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What they do
A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
$50,233 / year median in Oklahoma
+6% projected growth
Job Description
Essential Job Functions:
- Supervises and monitors the performance of cage employees.
- Supervises preparation of daily staff schedules to ensure adequate staffing to meet business needs.
- Evaluates and approves OT/early leave out in the absence of Director of Cage/Vault.
- Provides effective feedback and corrective action to staff members.
- Provides training to employees and ensures policies and procedures are effectively communicated to all employees.
- Ensures that cage/vault staff members are operating in accordance with company policy.
- Ensures that all transactions are counted and recorded accurately.
- Assists Director of Cage/Vault with shift paperwork, conducts investigation of variances that occur on assigned shift and reports these to management.
- Assists with the accurate recording of cage/vault transactions.
- Effectively presents information and responds to questions from employees.
- Resolves guest complaints in cage/vault area in a timely manner.
MINIMUM QUALIFICATIONS
Education:
- High school diploma or GED equivalent preferred
Training and Experience:
- One (1) year of supervisory experience in a high volume casino/hospitality cash handling position such as cashier or main banker.