Table Games Floor Supervisor

TITLE:

Floor Supervisor

LAST UPDATED

May 24, 2023 DIVISION Gaming

DEPARTMENT

Table Games

REPORTS TO

Assistant Shift Supervisor

FLSA STATUS

Non-Exempt

JOB CLASS

10 ________________________________________________________________

Summary:

Supervises and coordinates table gaming on designated tables during assigned shift. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

Supervises, trains, counsels, and evaluates table games department staff during assigned shift. Monitors dealers and players; maintains card control and rotation, chip control, dealer rotation and other elements of table gaming integrity. Starts games, completes table bank fills, makes decisions on closing games, or rules of play. Responds to complaints, mediates disputes, and provides professional and positive guest interactions. Works at or assists with table gaming. Tracks guests play via Bravo pit tracking system. Due to Spirit Mountain Casino being a 24-hour, 7 day a week business, this position will require that the employee be available to work during all shifts including holidays as business needs dictate.

Spirit Mountain Standards:

Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise and Business Vision. Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Title 31 Regulation requirements. Follows all Corporate and departmental safety policies and procedures.

Supervisory Responsibilities:

Ensures the hiring, training, promoting, assigning, disciplining and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws and in alignment with SMGI's Pride Values, Brand Promise and Business Vision. Addresses complaints and resolves problems for employees as well as guests.

Required Knowledge of:

Table gaming rules and strategies of play. Computer hardware and software applications. Supervisory principles, practices and methods. Must be able to pass a basic strategy test.

Required Skill in:

Explaining and operating table games play. Monitoring and providing guest service. Operating computer hardware and software applications. Supervising, leading, and delegating tasks and authority. Communicating both orally and in writing. Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

High School Diploma or equivalent, and two (2) years casino table gaming work experience, including one (1) year Floor Supervisor or Dual-Rate Floor Supervisor experience, or equivalent combination of education, training and experience. High security gaming license issued by the Grand Ronde Gaming Commission. Must be at least 21 years of age. Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

Work is performed in a gaming environment, routinely subjected to tobacco smoke and loud noise. Work is subject to routinely sitting, standing, walking, bending, reaching, kneeling and lifting up to 25 pounds. Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

Equipment and Tools Utilized:

Equipment utilized includes personal computer, standard office equipment, telephone, and supplies and materials used in various table games, such as cards, card shufflers, dice, crap sticks, roulette balls and chips.