BEVERAGE BUS PERSON-PT

\nGENERAL SUMMARY\nBussers are a secondary service line of support for the guests throughout the casino floor. Bussers are the first line of support for Cocktail Servers and Bartenders. They interact both directly and indirectly with guests. They contribute to creating a net of back service for each area giving each guest not only a Cocktail Server and Bartender, but a busser who assists in accommodating their every need. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

\nAll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

Clearing empty glassware and bottles throughout the casino floor, disposing of bottles in designated recycle bins, and running glassware through dishwasher.\n
Assisting server with small duties throughout service to appease guests.\n
Be an ambassador for the guests, relay any messages to Cocktail Servers and Bartenders as necessary.\n
Communicate any needs to Cocktail Servers and oblige guests whenever possible.\n
Provide personalized guest service, interact with guests, smile and offer warm greetings and farewells.\n
Other duties as assigned.

ACCOUNTABILITY

The Beverage Bus Person does not have any supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC. ________________________________________\n

QUALIFICATIONS AND GUIDELINES

\n________________________________________\n

EDUCATION/EXPERIENCE/TRAINING

A High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

COMMUNICATION SKILLS

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.\n

REASONING ABILITY

This position requires the ability to common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to work with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify to obtain and maintain a class \"B\" gaming license.\n
TIPS certification.\n
Food Handler's Card.

SKILLS/ABILITIES

Must be flexible and willing to work nights, weekends, and holidays.\n
Be able to load, carry, and unload trays in a manner safe for oneself and guests.\n
Takes direction well and without being offended.

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