Host/Hostess The Fairway Lounge Fresno, CA Job Details Part-time | Full-time $17 an hour 1 day ago Qualifications Hospitality Teamwork Table assignment Greeting customers Host/hostess experience Attention to detail Problem-solving Friendly demeanor Venue guest services Full Job Description Host at The Fairway Lounge | Fresno, CA About the Role The Fairway Lounge is seeking a friendly, organized, and dependable Host to join our front-of-house team. The Fairway Lounge combines simulation golf, food and drinks in a social hospitality environment. As one of the first and last points of contact for our guests, hosts play an important role in creating a welcoming experience and keeping the operation organized throughout the day. Our hosts manage reservations, walk-ins, dining seating, golf bay assignments, guest questions, phone calls, and communication between the host stand and the rest of the team. Hosts also monitor active bay reservations, communicate with guests as they approach the end of their scheduled time, offer extensions when availability allows, and keep serving staff informed of any changes that may affect service or guest flow. Because many guests are visiting for simulation golf, hosts are also expected to learn our bay layouts, rental options, basic GolfZON information, and venue offerings so they can confidently guide guests throughout their visit. Golf experience or familiarity is helpful, but it is not required at the time of hire. Training will be provided on Fairway Lounge procedures, bay operations, and basic simulator knowledge. The ideal candidate is personable, confident communicating with guests, highly organized, and comfortable managing multiple priorities in a fast-paced hospitality environment. Compensation $17.00 per hour Plus tip share from serving staff Key Responsibilities Warmly greet and acknowledge guests as they enter and leave The Fairway Lounge. Manage reservations, walk-ins, dining seating, golf bay assignments, and waitlists accurately and efficiently. Confirm reservations and communicate accurate wait times, bay availability, and seating information. Answer incoming phone calls professionally and assist guests with general venue questions. Maintain strong knowledge of our hours, menus, bay rental options, memberships, events, promotions, and general venue policies. Learn basic GolfZON simulator operations and bay layouts to confidently direct guests and answer common questions. Monitor active golf bay reservations and remain aware of when groups are approaching the end of their scheduled bay time. Professionally communicate with guests as their bay time is nearing completion and ask whether they would like to extend, based on availability. Coordinate bay-time extensions with the reservation system and appropriate team members to avoid conflicts with upcoming reservations. Keep assigned servers and the service team informed of bay timing, extensions, incoming reservations, and changes that may affect service or guest flow. Accurately communicate guest requests, reservation notes, and special circumstances to servers, bartenders, support staff, and management. Monitor guest flow and coordinate with the service team before seating tables or assigning bays. Help ensure golf bays and dining areas are ready for incoming guests before seating. Assist with resetting and maintaining the presentation of the host stand, menus, and guest-facing areas. Communicate proactively with guests when reservations, bays, or tables are delayed. Provide clear directions throughout the venue and help guests understand how their visit will be structured. Recognize guest concerns early and involve management when additional assistance or a policy exception may be required. Assist other front-of-house positions when the host stand is caught up and operational needs allow. Complete opening, running, and closing host responsibilities thoroughly and on time. Follow all company policies, procedures, and hospitality standards. Ideal Candidate Previous host, restaurant, hospitality, retail, reception, or customer-service experience preferred. Friendly, professional, and comfortable initiating conversations with guests. Strong communication skills both in person and over the phone. Highly organized and able to manage reservations, walk-ins, waitlists, and multiple guest needs simultaneously. Comfortable communicating with guests about the end of their reserved bay time and offering extensions professionally when availability allows. Comfortable learning reservation software, POS functions, and basic simulator operations. Able to provide accurate information and recognize when a question should be escalated to a manager. Strong attention to detail when entering reservations, notes, and guest information. Able to remain calm, professional, and welcoming during busy periods. Golf experience or familiarity is preferred, but not required upon hire. Strong morning availability preferred, with open availability across additional dayparts considered a plus. Reliable, punctual, and accountable. Team-oriented and committed to keeping servers and other service staff informed of guest and reservation changes. Willing to assist throughout the front-of-house operation when needed. Comfortable receiving feedback and following established procedures and service standards. Current Food Handler certification preferred. Required certifications must be obtained within the appropriate timeframe if hired. What Success Looks Like Every guest is acknowledged promptly and receives a welcoming first impression. Reservations, walk-ins, waitlists, dining tables, and golf bays are managed accurately. Guests receive clear and accurate information about their reservation, bay, wait time, and Fairway Lounge offerings. Golf bay timing is actively monitored, with guests approached professionally before the end of their reservation. Opportunities to extend bay time are communicated when availability allows while avoiding conflicts with upcoming reservations. Servers remain informed of bay timing, extensions, and reservation changes so service stays coordinated from arrival through departure. The host stand remains clean, organized, and professional throughout each shift. Strong communication is maintained between the host stand, servers, bartenders, support staff, kitchen, and management. Confidence develops in answering common questions regarding simulation golf, bays, menus, memberships, and venue policies. Guest concerns are identified and communicated before they become larger issues. Reliable attendance and punctuality. Ability to stay organized and composed during high-volume periods. Willingness to support the entire team and contribute to a smooth guest experience from arrival through departure.

Job Type:

Part-time and full-time availability may be considered

Pay:

$17.00 per hour + tip share

Location:

Fresno, CA (The Fairway Lounge - Fresno St. / Friant Rd. area)

Schedule:

Morning availability is strongly preferred for this position. Open availability overall, including evenings, weekends, holidays, and special events, is preferred and may provide additional scheduling opportunities based on business needs.

Pay:

$17.00 per hour Ability to

Commute:

Fresno, CA 93720 (Required)

Work Location:

In person