Host/Hostess - CA

Host/Hostess - CA Sacramento, CA Job Details Part-time | Full-time 1 day ago Qualifications Computer operation Maintaining an organized workspace Guest relations Phone communication Computer literacy Greeting customers Process improvement Databases Organizational skills Computer skills Clean workspace maintenance Communication skills Entry level Mobile devices Client interaction via phone calls

Full Job Description Job Summary :

The

HOST/HOSTESS

is a high visibility position that plays a vital role in ensuring that Guest feel welcome, respected. appreciated, and cared for during their time at our restaurant. Our host/hostesses must emotionally connect with Guests, collect information about Guests' dining experience/preferences, and effectively communicate with our service team and management.

Essential Functions :

Must be willing and able to: Exude confidence, professionalism, and a genuine sense of hospitality and warmth Provide friendly, personal, professional service to all Guest Understand "The 7- Intents Service Model", and apply the principles to all Guest interactions Provide a pleasant atmosphere, offer an appropriate greeting/farewell for all Guests entering and leaving the restaurant Welcome and seats Guests Answer, return and takes messages for all incoming phone calls Take reservations, maintain the reservation database and appropriately book reservations Refer Guest concerns or complaints to management Assist Managers with table management Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system) Provide constructive input to foster process improvement Stay informed on all hours of operations and special events Proactively obtain information from Guests, management and service staff and acts as a central hub of information for entire restaurant Engage Guest during the seating process and effectively hands over information to service team

Accountabilities:

Must be willing and able to: Be an active team player Follow supervisor's instructions Perform under more than average stressful conditions Make appropriate judgment calls under stressful condition Maintain clean and orderly work area throughout shift and leave it ready for the following shift Acquire and wear appropriate uniform as prescribed in the training manual Maintain and clean uniform Maintain a well-manicured appearance and persona that reflects the established image of the restaurant Read and be accountable for the information in the Echo and Rig employee handbook

Qualifications Standards:

Previous customer service experience desirable Must be willing and able to: Think critically, provide solutions for guests Collaborate and contribute to a diverse service team. Communicate effectively in both written and verbal communication Handle multiple priorities and tasks while under pressure. Efficient use an IPad and Computer Job Qualifications Superior poise and communication abilities Cheerful and pleasant disposition Computer / IPad Literacy