Job Description Posted Wednesday, September 2, 2026 at 5:00 AM | Expires Wednesday, September 9, 2026 at 4:59 AM San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.

HOW YOU WILL IMPACT OUR MISSION

The Admissions Clerk performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature. The Admissions Clerk encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of admission tickets, memberships and premium products. This position reports to the Lead Admissions Clerk, Supervisor, or Manager.

WHAT YOU WILL DO

Sells admission tickets, membership and premium products. Upsell to increase the total sale and introduce guests to options that might better suit their needs by offering opportunities to upgrade or add-on product. Processes transactions accurately while keeping space neat and clutter-free. Provides guest service by greeting guests, providing directions/general information, and maintains crowd control at admissions plaza. Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts. Checks in tour, school group and special event participants. Troubleshoots membership and ticket concerns. Elevates issues as needed. Responds to guest inquiries, and refers questions/concerns to Guest Services/Duty Manager as appropriate.

WHAT WE ARE LOOKING FOR JOB EXPERIENCE EDUCATION AND CERTIFICATIONS SKILLS AND KNOWLEDGE

Knowledge of:

Effective customer service skills Ability to: Perform the duties outlined Communicate effectively in a diverse environment Operate a cash register accurately Keep simple records Deal tactfully and courteously with the guests and team members Make arithmetic calculations

SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER

Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Free Parking at the San Diego Zoo & San Diego Zoo Safari Park Local and In-House Discounts Employee Assistance Program Wellness Program

IMPORTANT DETAILS

Location:

San Diego, CA Position Type:

Hourly Part-Time Non-Exempt Union Seasonal Position - If selected, there will be fees and dues to be paid to the union

Hourly Rate:

$20.09 Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests' experiences, deepens our connection to our community, and supports the wildlife we serve. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace. 2920 Zoo Dr, San Diego, CA 92101, USA