Job Description Help for Job Description. Opens a new window. Quail Ridge is a premier private country club committed to providing our members and their guests with exceptional food, beverage, service, and hospitality. Our team takes pride in creating warm, memorable experiences while maintaining the professionalism, discretion, and attention to detail expected in an outstanding private club. Position Overview -We are seeking a polished, welcoming, and service-oriented Host/Hostess to be the first point of contact for our members and their guests. The Host/Hostess plays a critical role in creating a positive first impression and setting the tone for the entire dining experience. The ideal candidate is personable, organized, confident, and attentive to detail, with a genuine passion for hospitality. This position requires someone who understands that in a private club, hospitality goes beyond seating a table, it is about recognizing members, anticipating their needs, and making them feel welcomed and valued every time they visit. Key Responsibilities/Essential Functions

• Warmly welcome members and their guests upon arrival with professionalism and genuine hospitality.
• Recognize and greet members by name whenever possible.
• Manage the flow of the dining room and coordinate seating to ensure a smooth and balanced service.
• Manage reservations, waitlists, seating assignments, and special requests accurately.
• Maintain strong communication with Server assistants, servers, managers, and culinary team members.
• Monitor table availability and coordinate timing between the front door, dining room, and service team.
• Escort members and guests to their tables and provide menus as appropriate.
• Communicate daily features, special events, and relevant dining information to members and guests.
• Be knowledgeable about dining outlets, operating hours, reservations, events, and club activities.
• Pay close attention to member preferences, special occasions, seating requests, and other details that enhance the guest experience.
• Respond to member questions and requests promptly and professionally.
• Handle concerns with grace and immediately involve management when appropriate.
• Maintain a clean, organized, and polished host stand and entrance area.
• Assist the service team with appropriate side work and dining room preparation during slower periods.
• Maintain a professional appearance and demeanor consistent with Quail Ridge standards.
• Protect member privacy and maintain a high level of discretion at all times.
• Follow all club policies, service standards, and safety procedures.