Host Mayfair House Miami - 5.0 Miami, FL Job Details Part-time $16 an hour 1 hour ago Benefits 401(k) Tuition reimbursement Paid time off Qualifications Customer communication Teamwork Employee relationship building English Host/hostess experience Empathy Venue guest services Full Job Description About Us Mayfair House Hotel & Garden is a Two

MICHELIN

Key hotel and a proud member of the Condé Nast Traveler Gold List 2026. Designed for the cultured, curious, and discerning traveler, Mayfair House offers an iconic experience set against a sensual and sophisticated backdrop. Our hotel is refreshingly current yet timeless—rooted in an artist-driven narrative and defined by its signature, eccentric design. We are seeking passionate hospitality professionals to join our forward-thinking, industry-changing team. At Mayfair House, service is high-touch yet unpretentious—personable, accommodating, effortless, and discreet. Our associates bring the Mayfair House service philosophy to life through diligence, authenticity, and a genuine desire to exceed guest expectations. For years, we have delivered exceptional luxury boutique hospitality, and our continued success is driven by the dedication and pride of our team members. We look for individuals who bring personality, energy, enthusiasm, and a strong commitment to service excellence.

Employee Benefits & Perks Include:

Tuition reimbursement, 35% employee dining discounts at hotel outlets, Upsell incentives, Monthly employee recognition programs, Hotel stay discounts, Paid time off, and daily employee meals. We believe in nurturing and developing our associates throughout their careers. In return, our team delivers the elevated guest experiences that make Mayfair House Hotel & Garden truly special. Job Purpose The Host/Hostess is responsible for creating a welcoming and positive first impression for all guests. This position greets and escorts guests to their tables, manages seating and reservations, and supports the efficient operation of the dining room. The Host/Hostess maintains a professional and courteous demeanor while working closely with the Food & Beverage team to ensure an exceptional guest experience. Key Deliverables Guest Experience and Service Warmly greet guests upon arrival and provide a friendly and welcoming first impression. Offer seating options when available and escort guests to their assigned tables. Present menus and provide guests with relevant information regarding the restaurant and dining experience. Respond to guest questions, concerns, and requests in a friendly, professional, and timely manner. Demonstrate empathy and assist in resolving routine guest concerns while escalating issues to management when necessary. Maintain a professional appearance and positive attitude at all times. Seating and Dining Room Operations Manage guest seating efficiently while considering table availability, reservations, and overall dining room flow. Maintain awareness of the dining room to support efficient seating and guest service. Assist in maintaining the proper setup and appearance of the host stand and dining room. Safely and efficiently move throughout a busy and crowded dining environment. Maintain knowledge of restaurant menus and be able to communicate and promote menu offerings to guests. Reservations and Communication Receive, record, and manage reservations and special requests in accordance with established procedures. Assist with arrangements for special functions and events within the restaurant. Read, maintain, and complete daily logbook entries to ensure effective communication between shifts and management. Communicate relevant guest information, special requests, and operational updates to appropriate team members. Review and understand reservations, promotional materials, event orders, and other job-related communications. Teamwork and Professional Standards Work collaboratively with managers and fellow team members to support efficient restaurant operations. Demonstrate a willingness to assist coworkers and "pitch in" when operational needs arise. Establish and maintain positive working relationships with associates, guests, and patrons. Maintain professional standards related to appearance, grooming, punctuality, and attendance. Adapt to changes in procedures and operations and demonstrate a willingness to learn new skills and improve existing ones. Perform other job-related duties as assigned by management. Safety and Compliance Follow all hotel and restaurant policies, procedures, and standards. Comply with attendance and scheduling requirements and maintain regular and reliable attendance. Follow established safety and security procedures and promptly report safety hazards or concerns. Maintain awareness of the safety and security of guests and fellow associates. Preferred Experience Minimum of 1 year of experience in a restaurant, hospitality, hotel, or guest service environment preferred. Previous experience as a Host/Hostess or in a customer-facing role preferred. Strong communication and interpersonal skills. Ability to communicate effectively in English. Ability to provide exceptional customer service in a fast-paced environment. Ability to remain professional, courteous, and composed when handling guest concerns. Knowledge of restaurant operations, reservations, and seating procedures preferred. Ability to work collaboratively as part of a team. Flexible availability, including weekends, holidays, and evenings, as required.

Pay:

$16.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person