Basalt Restaurant -Host ABC Stores - 4.0 Honolulu, HI Job Details Full-time $19.00 - $20.50 an hour 14 hours ago Qualifications Customer communication Cash amount verification Cash register operations Payment processing in food service Retail math Full Job Description We are in need of talented individuals with strong ALOHA spirit and PASSION for food. If you think you have what it takes to be a part of this team, then apply or come down to the restaurant and see us! Essential Duties and Responsibilities Floor Operations We have a greet guests first attitude using a proper salutation and surnames We initiate all contact with guests as soon as they enter, no matter where in line they are We greet standing tall with welcoming smiles and eye contact Communicate all special occasions, needs and requests of guests to staff and management We lead & escort guests to tables - do not point them to their table Ability to organize, plan, multi-task and manage reservations and walk-ins Awareness of table courses and turns, servers pace, guests satisfaction with a sense of urgency Communicate with management of any issues regarding guests, staff and kitchen issues Responding expediently and efficiently to guests requests, comments, concerns and complaints Continually detailing and maintain the cleanliness of the front desk and restaurant Proper phone etiquette Complete all opening and closing side work daily Nurture a positive working environment Successfully represent the brand Certain degree of creativity and latitude is expected in all situations and events We graciously thank all guests as they leave using their surnames or title and a proper valediction Front Desk staff are the first and last impression Administrative Securing all personal items before clocking-in Clocking-in wearing your proper uniform with tools and ready to go straight to work Create a working relationship with all hotels and their concierges Clear understanding of reservations policies and party limitations Ability to handle all reservations including bookings of larger parties Ability to communicate with fellow staff and management Clear understanding of restaurant policies and service sequences Delivering superior guest service and ensuring absolute Customer Satisfaction Clocking-out only after completing all side work duties and having checked out with a manager Financial Presenting accurate and complete checks to guests for To Go orders and Gift Card sales Proper settling of transactions and basic mathematics skills in regards to cash handling Insuring all checks remaining on tables get to the proper servers or bartenders Acute ability to handle cash transactions, manage and reconciliate cash drawers Properly declaring tips Minimum Requirements Minimum of 1 year of seating in a high volume restaurant Must be able to stand for an extended period of time Strong cash handling, basic mathematics and reconciliation skills Keen awareness for guests, staff and the entire restaurant, not just your station Understanding the fluidity of the restaurant with a keen sense of urgency Maintain one's composure, good judgement and common sense in all situations Ability to communicate with guests, future guests, staff and management Ability to self motivate and interact creatively with guests and fellow staff members Ability to work within a team atmosphere Must be available to work a flexible schedule including all holidays Must pass an oral swab drug test Must possess a State of Hawaii Tuberculosis Clearance Certification Must possess a Health Card / Serve Safe Card Must possess a Alcohol Service Certification / TIPS Certified