National Casino Marketing Host

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Supports National Casino Marketing team in NCM and Air programs for Harrah's/Horseshoe Council Bluffs.

HOW YOU WILL CREATE THE EXTRAORDINARY

Processes splinter Reservation Requests in SMART within one business day, CSB Groups, and Coding Requests submitted in SMART. Responsible for developing and maintaining strategic relationships with a portfolio of inactive NCM Players as well as targeting and growing our pool of NCM business with new Reps. Own all aspects of strategic relationships with assigned NCM players, ensuring personalized service and account growth. Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network and Air Programs to effectively meet required sales benchmarks. For NCM Groups, build groups in LMS, arrange transportation (incoming/outgoing, including UBER), coordinate property event bookings, submit Coding Requests, assess comp requests, submit group list to analytics for performance review. Will also host Stir Concerts for NCM Groups. Arranges packets for arrival of NCM guests; meets and welcomes incoming groups and individuals. Resolve Coding Conflicts with cases when appropriate. Ensure properties are informed of visiting groups to allow for effective preparation and management of operational impacts. Responsible for all NCM sales initiatives and greets VIP guests via RTCM. Assists CM/NCM Manager/Host groups, Splinters and NCM sales initiatives. Publishes Monthly Marketing Updates into SMART/Total Rep Reviews SMART for other NCM Property Events for ideas On occasion, attend corporate NCM Rep events to promote Council Bluffs properties for new Reps Contacts top 10 Iowa reps monthly for potential upcoming groups / splinters. Be in contact with all main NCM guests on property each day (via text, phone or in person) to assure their service experience is meeting/exceeding expectations. Reviews monthly Commission Report to assure that all NCM players are accounted for on the report and data is accurate. Adheres to all regulatory, departmental and company policies. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned.

WHAT YOU WILL NEED

College degree or equivalent experience preferred but not required. 1 year casino and/or hotel experience in a guest services area or equivalent required. Tour and travel bus or sales experience preferred.

ADDITIONAL REQUIREMENTS

Proficient in company systems such as SMART, CMS, LMS, Scheduler, Skyforce and other systems when necessary. Maintains confidentiality of sensitive information. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to perform multiple tasks simultaneously and possess strong organizational skills. Must be a team player. Must be proficient with customer contact systems. Must be able to listen and respond to visual and aural cues. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Must be able to work in a fast-paced environment. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.

ABOUT US

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. National Casino Marketing Host 3.6 3.6 out of 5 stars Council Bluffs, IA Full-time Caesars Entertainment 5,736 reviews Full-time

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Supports National Casino Marketing team in NCM and Air programs for Harrah's/Horseshoe Council Bluffs.

HOW YOU WILL CREATE THE EXTRAORDINARY

Processes splinter Reservation Requests in SMART within one business day, CSB Groups, and Coding Requests submitted in SMART. Responsible for developing and maintaining strategic relationships with a portfolio of inactive NCM Players as well as targeting and growing our pool of NCM business with new Reps. Own all aspects of strategic relationships with assigned NCM players, ensuring personalized service and account growth. Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network and Air Programs to effectively meet required sales benchmarks. For NCM Groups, build groups in LMS, arrange transportation (incoming/outgoing, including UBER), coordinate property event bookings, submit Coding Requests, assess comp requests, submit group list to analytics for performance review. Will also host Stir Concerts for NCM Groups. Arranges packets for arrival of NCM guests; meets and welcomes incoming groups and individuals. Resolve Coding Conflicts with cases when appropriate. Ensure properties are informed of visiting groups to allow for effective preparation and management of operational impacts. Responsible for all NCM sales initiatives and greets VIP guests via RTCM. Assists CM/NCM Manager/Host groups, Splinters and NCM sales initiatives. Publishes Monthly Marketing Updates into SMART/Total Rep Reviews SMART for other NCM Property Events for ideas On occasion, attend corporate NCM Rep events to promote Council Bluffs properties for new Reps Contacts top 10 Iowa reps monthly for potential upcoming groups / splinters. Be in contact with all main NCM guests on property each day (via text, phone or in person) to assure their service experience is meeting/exceeding expectations. Reviews monthly Commission Report to assure that all NCM players are accounted for on the report and data is accurate. Adheres to all regulatory, departmental and company policies. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned.

WHAT YOU WILL NEED

College degree or equivalent experience preferred but not required. 1 year casino and/or hotel experience in a guest services area or equivalent required. Tour and travel bus or sales experience preferred.

ADDITIONAL REQUIREMENTS

Proficient in company systems such as SMART, CMS, LMS, Scheduler, Skyforce and other systems when necessary. Maintains confidentiality of sensitive information. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to perform multiple tasks simultaneously and possess strong organizational skills. Must be a team player. Must be proficient with customer contact systems. Must be able to listen and respond to visual and aural cues. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Must be able to work in a fast-paced environment. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.

ABOUT US

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.