Host/Hostess

Host/Hostess Restoration St Louis Inc - 4.0 Davenport, IA Job Details $17 - $18 an hour 5 days ago Qualifications Customer communication Maintaining an organized workspace Guest relations Greeting customers Host/hostess experience High school diploma or GED Appointment scheduling Clean workspace maintenance POS systems Restaurant experience Communication skills Entry level Customer complaint resolution Full Job Description About the

Role:

The Host/Hostess serves as the first point of contact for guests, playing a crucial role in creating a welcoming and positive dining experience. This position involves managing guest seating efficiently to optimize table turnover while maintaining high service standards. The Host/Hostess coordinates with the kitchen and waitstaff to ensure smooth communication and timely service delivery. Additionally, this role requires handling guest inquiries and resolving any seating or service issues promptly and professionally. Ultimately, the Host/Hostess contributes significantly to guest satisfaction and the overall success of the food and beverage establishment.

Minimum Qualifications:

High school diploma or equivalent. Experience in food and beverage or guest service roles. Proficiency in using Point-Of-Sale systems. Strong oral communication skills. Ability to lift and carry heavy weights safely.

Preferred Qualifications:

Previous experience as a Host/Hostess in a fast-paced restaurant environment. Knowledge of multiple languages to assist diverse guests. Certification in customer service or hospitality. Familiarity with health and safety regulations in food service.

Responsibilities:

Greet and welcome guests warmly upon arrival, ensuring a positive first impression. Manage reservations and walk-in guest seating using the Point-Of-Sale system to maintain an organized flow. Communicate effectively with guests and staff to coordinate seating arrangements and special requests. Assist in maintaining cleanliness and organization of the host station and dining area. Handle guest inquiries, complaints, and special needs with professionalism and problem-solving skills. Assist with moving and lifting objects as needed to prepare the dining area for service.

Skills:

The required skills such as Food and Beverage knowledge and Guest Service expertise are essential for understanding guest needs and ensuring a smooth dining experience. Proficiency with Point-Of-Sale systems enables efficient management of seating and reservations, which is critical during busy periods. Strong oral communication and interpersonal skills facilitate clear and courteous interactions with guests and team members, helping to resolve issues promptly. Physical abilities like lifting and carrying heavy weights are necessary for setting up the dining area and assisting with logistical tasks. Together, these skills ensure the Host/Hostess can perform their duties effectively, contributing to a welcoming atmosphere and operational efficiency.