EXECUTIVE HOST

EXECUTIVE HOST

Caesars Entertainment - 3.6 Elgin, IL Job Details Full-time 15 hours ago Qualifications Computer operation Phone communication Regulatory compliance High school diploma or GED Decision making Full Job Description

EXECUTIVE HOST

Elgin, IL, United States and 1 more (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

As an Executive Host, you will develop strategic relationships with guests by having a comprehensive understanding of casino systems, casino sales; as well as overall understanding of converting sales activities into casino trips with a seamless hand-off to the on-property service team.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging databases. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets. Ensures seamless hand off of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of coded guests. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiency or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Prepare project plans that aid in moving projects forward. Must demonstrate or be willing to gain a strong knowledge of casino systems (CMS, SALESFORCE, SCHEDULER, TICKET MANAGER, etc.) Open to outside employees/ outside vendors shadowing and answering any pertinent department information. Fully knowledgeable of all happenings on property and in the market. Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Actively participate in all department and company initiatives to drive sales and revenue. Demonstrate a willingness to teach, mentor, train and share information with the team. Develop skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answers when unsure for guests and co-workers. Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Has the ability to multitask and prioritize in a fast-paced environment. All other duties as assigned.

WHAT YOU WILL NEED

Must be minimally 21 years old. One to three years of hospitality or sales experience (Experience with luxury brands preferred). High School diploma or equivalent. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously, including assisting fellow Executive Hosts and management. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Excellent interpersonal skills are required. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be able to obtain a Nevada gaming license . Must have manual dexterity and coordination to operate office equipment to include but not limited to: PC computers, telephone/headset, fax machine, photocopy machine. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to move in and around the Casino. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk for the majority of the day, in a seated position. Must be able to spend the majority of the day working off computer monitors and operating a keyboard. Although the majority of the position will be spent standing and or/walking for long periods of time and/ or walking long distances, there will be minimal occasions where a candidate will sit at a desk. Must be able to travel as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.