Host Lead

Host Lead Back 9 Golf & Entertainment Indianapolis, IN Job Details Part-time $15 - $18 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Maintaining an organized workspace Guest relations Operations management Phone communication Greeting customers Managing hospitality teams Host/hostess experience Team development Staff training Organizational skills Training & development Phone etiquette POS systems Leadership Team motivation (leadership skill) Communication skills Entry level Food service management Customer complaint resolution Full Job Description Overview Join our dynamic team as a Host Lead and become the welcoming face of our establishment! In this energetic role, you will oversee the front-of-house operations, ensuring guests receive exceptional service from the moment they arrive. As a leader among hosts and hostesses, you will motivate and guide your team to create a lively, friendly atmosphere that keeps guests excited to return. Your passion for hospitality and excellent communication skills will help elevate the guest experience and maintain smooth seating flow. This paid position offers an exciting opportunity to develop leadership skills while working in a vibrant environment dedicated to guest satisfaction. Responsibilities Lead and coordinate the host/hostess team to deliver outstanding guest service with enthusiasm and professionalism Greet guests warmly upon arrival, manage waitlists, and seat guests efficiently to optimize table turnover Oversee reservation management using POS systems such as Toast, ensuring accurate booking and seating arrangements Maintain a lively, organized front desk area, ensuring phone etiquette is friendly and professional at all times Collaborate with restaurant staff to communicate guest needs, special requests, and seating priorities effectively Monitor guest relations, address concerns promptly, and ensure every guest leaves satisfied and eager to return Support team members in training new hosts/hostesses, fostering a positive and energetic work environment Skills Proven experience as a host or hostess in food service or restaurant settings with strong customer service skills Excellent communication skills with the ability to engage guests warmly and clearly Familiarity with POS systems such as Aloha POS or Micros POS for managing reservations and billing Previous experience in hospitality or hotel environments is a plus Strong organizational skills with the ability to multitask efficiently during busy hours Knowledge of phone etiquette and guest relations best practices Ability to lead by example, motivate team members, and handle guest concerns professionally This role is perfect for individuals passionate about hospitality who thrive in lively environments. We value energetic leaders who are committed to creating memorable experiences for every guest while supporting their team's success. Join us today and be part of an exciting journey in delivering top-tier guest service!

Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Paid time off Application Question(s): Do you have your own transportation?

Experience:

Hosting:

1 year (Preferred) Shift availability: Night Shift (Required) Day Shift (Required)

Work Location:

In person