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The Hotel Salem

Host Hostess

Career Insights for Host / Hostess

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Based on Massachusetts data

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What they do

A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.

$32,815 / year median in Massachusetts

+14% projected growth

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Job Description

A Host is responsible for creating a welcoming atmosphere and managing the flow of guests in a restaurant or other establishment. Key duties include greeting guests, escorting them to tables, managing reservations and waitlists, answering phone calls, and maintaining a clean and organized reception area. They are often the first point of contact for guests, requiring excellent customer service skills, a friendly demeanor, strong communication abilities, and the ability to handle busy situations efficiently.