Outlet Host/Hostess - HRC Baltimore Hard Rock Cafe Baltimore - 3.9 Baltimore, MD Job Details Part-time 14 hours ago Qualifications Food service closing procedures Visitor query response Table cleanliness maintenance Phone answering Maintaining an organized workspace Food service opening procedures Floor cleaning Greeting customers Table management Answering guest questions Host/hostess experience Conducting guided tours Store opening/closing procedures Cultural guided visit experience Cleaning messes in dining areas Guest rapport building Glassware polishing Restroom cleaning Entry level Full Job Description Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving fans" This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.