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TS
The Stable
Host/Hostess
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Job Description
Job Overview We are seeking an energetic and welcoming Host/Hostess to join our dynamic hospitality team at the historic restaurant The Stable. In this vital role, you will be the first point of contact for guests, creating a positive and memorable experience from the moment they arrive. Your enthusiasm, organizational skills, and exceptional customer service will set the tone for an outstanding dining experience. This paid position offers an exciting opportunity to be part of a vibrant team dedicated to guest satisfaction and hospitality excellence. Responsibilities Greet guests warmly as they arrive, providing a friendly and professional first impression Manage restaurant reservations efficiently using restaurant table management system Toast. Answer incoming phone calls with proper phone etiquette, assisting with reservations and inquiries Maintain accurate waitlists and seating arrangements to optimize table turnover and guest flow Communicate effectively with servers and kitchen staff to coordinate seating and guest needs Ensure cleanliness and organization of the host/hostess station and waiting area Assist with guest relations by addressing questions, providing menus, and ensuring overall guest comfort Support food safety standards by following proper procedures when handling guest information and maintaining hygiene protocols Experience Previous host/hostess experience in a fast-paced restaurant environment preferred Strong background in food service and customer service roles demonstrating excellent communication skills Familiarity with restaurant reservation management system Toast Basic math skills for managing waitlists, bills, and cash handling if necessary Experience with POS systems including Toast or Aloha POS enhances efficiency in daily operations Demonstrated organizational skills to manage multiple tables and guest requests simultaneously Knowledge of food safety practices and hospitality standards to ensure guest well-being and satisfaction