Host/Hostess Golden Palace Buffet - 3.0 Livonia, MI Job Details Full-time From $14 an hour 5 hours ago Qualifications Serving Customer communication Food service customer order management Payment processing in food service Cleaning messes in dining areas Full Job Description Host / Hostess - Buffet Restaurant Position Summary The Host/Hostess is responsible for welcoming customers, seating guests, and providing friendly customer service throughout their visit. Because customers pay before being seated, the Host/Hostess plays an important role in keeping the front entrance organized and making sure guests are seated quickly and correctly. The Host/Hostess may also assist with taking customer orders, processing payments, preparing or delivering drinks, answering customer questions, and helping maintain a clean and welcoming dining environment. Primary Duties & Responsibilities ☐ Greet customers in a friendly and professional manner ☐ Assist customers with the check-in, ordering, and payment process ☐ Process credit card transactions ☐ Ask customers about seating preferences ☐ Seat customers at appropriate clean and available tables ☐ Keep track of available tables and help maintain an organized seating flow ☐ Take customer orders when necessary, including drink or special-menu orders ☐ Prepare, refill, or deliver beverages to customers as needed ☐ Explain buffet procedures, pricing, menu options, and restaurant policies to customers ☐ Answer basic customer questions and provide general assistance ☐ Communicate customer requests or concerns to servers, managers, or other team members ☐ Keep the host/cashier area clean, organized, and presentable ☐ Monitor the entrance and dining area for customers who need assistance ☐ Assist other front-of-house employees during busy periods ☐ Follow restaurant cleanliness, food-safety, cash-handling, and customer-service procedures ☐ Complete other reasonable duties assigned by management Skills & Qualifications ☐ Friendly, welcoming, and positive attitude ☐ Good customer-service skills ☐ Able to communicate clearly with customers and coworkers ☐ Comfortable speaking with and assisting many different types of customers ☐ Able to use or learn a POS (point-of-sales) system ☐ Able to stay organized during busy periods ☐ Able to remember customer's seating ☐ Able to multitask between seating customers, payments, orders, drinks, and customer requests ☐ Able to work quickly while maintaining accuracy ☐ Dependable and punctual ☐ Able to work well as part of a team ☐ Able to remain polite and professional when handling customer complaints or difficult situations ☐ Willing to help coworkers when needed ☐ Good attention to cleanliness and presentation Physical & Work Requirements ☐ Able to stand and walk for extended periods during a shift ☐ Able to move throughout the restaurant frequently ☐ Able to carry drink trays, cups, menus, and other light restaurant items ☐ Able to work in a fast-paced restaurant environment ☐ Able to work evenings, weekends, and holidays depending on scheduling needs What We Look For A successful Host/Hostess is friendly, attentive, dependable, and able to handle several responsibilities at once. The ideal employee makes customers feel welcome from the moment they enter the restaurant, handles payments accurately, seats customers efficiently, and is always willing to assist guests and other team members.

Pay:

From $14.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person