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Host/Hostess

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Based on Michigan data

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What they do

A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.

$27,218 / year median in Michigan

+9% projected growth

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Job Description

Job Summary We are seeking an energetic and welcoming Host/Hostess to be the first point of contact for our guests, creating a warm and inviting atmosphere from the moment they arrive. In this dynamic role, you will manage restaurant reservations, greet guests with enthusiasm, and coordinate seating arrangements to ensure a smooth flow of service. Your exceptional customer service skills and organizational abilities will help foster a memorable dining experience for all visitors. This paid position offers an exciting opportunity to be part of a vibrant hospitality team dedicated to guest satisfaction and operational excellence. Responsibilities Welcome guests with a friendly and professional demeanor, providing excellent guest relations from arrival to departure Manage restaurant reservation systems and walk-in seating requests efficiently using restaurant table management software such as Aloha POS or Micros POS Coordinate seating arrangements, monitor wait times, and communicate effectively with the service team to optimize table turnover Answer phone inquiries with proper phone etiquette, handle reservation requests, and provide accurate information about wait times or menu options Maintain cleanliness and organization of the host stand area, ensuring all materials are stocked and presentable Assist in managing guest flow during busy periods by coordinating with servers and kitchen staff to ensure timely seating and service Follow food safety standards and uphold hospitality best practices to deliver exceptional guest experiences Qualifications Prior experience as a host/hostess or in food service is highly preferred, demonstrating familiarity with restaurant operations and guest services Strong communication skills, including clear phone communication and positive interpersonal interactions Basic math skills for handling reservations, waitlist calculations, and customer transactions Excellent organizational skills to manage multiple tables, reservations, and guest needs simultaneously Ability to work in a fast-paced environment while maintaining professionalism and positive attitude Join our team as a Host/Hostess where your vibrant personality and dedication will help create memorable dining experiences. We value your contribution in delivering outstanding guest services through effective communication, organization, and hospitality expertise. This paid role offers a rewarding opportunity to grow within the hospitality industry while making every guest feel valued from the moment they walk through our doors.
Pay:
From $13.73 per hour
Benefits:
Employee discount Flexible schedule
Work Location:
In person