HOST The Cronin & 101 Club | Marshall, Michigan Meat Beer Whiskey & Hospitality The Cronin & 101 Club is looking for polished, confident, organized, and genuinely welcoming Hosts to join our opening team. The Host Stand is much more than the place where guests check in. You are our first line of defense. You are often the first person a guest sees, the first voice they hear on the telephone, and the person responsible for setting the tone for everything that follows. Before a guest tastes our food, orders a whiskey, or meets their Server, they have already begun forming an opinion of The Cronin & 101 Club. That experience begins with you.

THE ROLE

Our Hosts are responsible for welcoming guests while helping control the flow and organization of the entire restaurant. This position requires exceptional communication, multitasking, professionalism, situational awareness, and the ability to remain composed when the front door gets busy.

Responsibilities include:

Warmly and professionally greet every guest entering the restaurant. Manage the Host Stand and restaurant entrance while maintaining awareness of the entire lobby and dining room. Answer incoming telephone calls using Cronin & 101 Club's established phone standards and verbiage. Accurately take, confirm, modify, and communicate reservations. Manage walk-in guests and waitlists. Seat guests according to established rotation and seating procedures. Communicate effectively with Servers and Managers regarding seating and table availability. Understand table status, guest pacing, and restaurant flow. Provide guests with accurate and realistic wait-time estimates. Monitor quoted wait times and communicate changes proactively. Operate and maintain the coat-check area professionally and securely. Assist guests with questions about The Cronin, the 101 Club, menus, hours, reservations, policies, and the surrounding Social District. Maintain a clean, organized, and polished entrance, lobby, Host Stand, and coat-check area. Thank and acknowledge departing guests whenever possible. Immediately communicate unusual situations, guest concerns, or safety issues to Management.

FIRST IMPRESSIONS MATTER

The Host is one of the most visible positions in our restaurant. Professional appearance and professional behavior are non-negotiable . Whether the restaurant is empty or there are twenty people waiting at the door, our Hosts are expected to remain polished, calm, welcoming, and in control. Guests should never see frustration, panic, arguing, gossiping, excessive phone use, or confusion at the Host Stand. When you don't know the answer, you don't guess. You find the answer. The Host Stand should always communicate one thing to our guests: We've got you.

MASTERING THE WAIT

Quoting a wait time isn't simply looking at a screen and giving someone a number. Our Hosts must learn to understand the restaurant.

That means knowing:

Which tables are currently occupied. Where each table is in its dining experience. Which tables have paid or are approaching completion. Which tables are being cleaned and reset. Which reservations are arriving soon. Which sections can safely accept another table. How large parties affect available seating. When seating too quickly could overwhelm a Server, Bartender, or the kitchen. How the 101 Club and The Cronin differ in their seating and reservation procedures. A quoted wait is a promise to our guest , and we take that promise seriously. Never intentionally underestimate a wait simply to keep a guest from leaving. When circumstances change, communicate with the guest rather than allowing them to wonder what's happening.

YOU ARE THE TRAFFIC CONTROLLER

The Host Stand helps determine the pace of the restaurant. Seating too slowly creates unnecessary waits. Seating too quickly can overwhelm Servers, the bar, and the kitchen. Great Hosts understand the balance. You will work closely with Servers, Server Assistants, Bartenders, and Managers to determine when tables are ready and when guests should be seated. The goal isn't simply to fill every empty chair. The goal is to create the best possible guest experience while protecting the flow of service.

KNOW OUR STORY

The Cronin & 101 Club occupies a building with a rich history, and that history is part of the experience we're creating. Hosts will be expected to learn key information about: The history of the building. The history connected to The Cronin name and concept. Marshall's local history relevant to our restaurant. The inspiration behind the 101 Club. Our Prohibition-era influences. The differences between The Cronin and the 101 Club. Our food and beverage concepts. Frequently asked questions from guests. You don't need to deliver a history lecture every time someone walks through the door. But when a guest asks, "What's the story behind this place?" , we want you to be able to confidently tell them. Our Hosts aren't just greeting people. You're helping tell our story.

KNOW THE SOCIAL DISTRICT

Because of our location within Marshall's Social District and our focus on beer, whiskey, cocktails, and hospitality, Hosts will also receive training on the rules and expectations surrounding Social District beverages. Hosts must understand our current policies and procedures regarding: Social District beverages. Approved Social District containers. Where beverages may and may not be taken. Guests entering or leaving with alcoholic beverages. How our restaurant's policies interact with Social District rules. When identification or alcohol-related questions need to be directed to a Bartender or Manager. How to professionally explain these policies to guests. Never guess when alcohol regulations or company policies are involved. When you're unsure, involve a Manager.

COAT CHECK

Our coat check is another opportunity to provide elevated hospitality. Hosts assigned to coat check are responsible for receiving, organizing, securing, and returning guest belongings according to established procedures. Accuracy matters. Guest belongings should be treated with care and never left unsecured or unattended.

THE ART OF MULTITASKING

At any given moment, you may have: A telephone ringing. A reservation arriving. A walk-in asking about availability. A Server asking you to hold their section. A table being reset. A guest checking a coat. Another guest asking about the Social District. And three parties standing at the door. That's the Host Stand. The expectation isn't that you panic faster. The expectation is that you prioritize, communicate, and remain composed.

WHAT WE'RE LOOKING FOR

You may be a great Host if you: Are naturally welcoming. You can make someone feel acknowledged even when you're helping another guest. Communicate professionally. In person, over the phone, and with your coworkers. Can multitask. You can manage several responsibilities without losing accuracy. Have excellent situational awareness. You notice what's happening beyond the Host Stand. Take pride in your appearance. You understand that you represent the restaurant from the moment a guest walks through the door. Stay composed under pressure. A busy lobby doesn't change how you treat people. Are curious and willing to learn. You'll be expected to know our building, our history, our policies, and our concept. Can confidently say "no" professionally. Sometimes policies, reservations, capacity, or alcohol regulations mean we cannot accommodate a request. Great hospitality doesn't mean breaking the rules—it means communicating them respectfully.

EXPERIENCE & REQUIREMENTS

Previous restaurant, hospitality, customer-service, reception, or Host experience is preferred but not required . We are willing to train candidates who demonstrate professionalism, maturity, reliability, communication skills, and genuine hospitality.

Candidates must be able to:

Work evenings, weekends, and holidays according to business needs. Maintain reliable and punctual attendance. Communicate clearly and professionally. Learn and operate our reservation and seating system. Learn table numbers, sections, floor plans, and seating rotations. Accurately handle reservations and guest information. Understand and communicate restaurant policies. Learn applicable Social District policies and procedures. Maintain a polished and professional appearance throughout the shift. Remain composed while managing multiple responsibilities.

MORE THAN

"

HOW MANY?

" The Host position at The Cronin & 101 Club isn't simply: "Hi, how many?" You're welcoming someone into our home. You're managing expectations. You're protecting the flow of the restaurant. You're answering questions. You're telling our story. You're helping enforce our policies. You're communicating with the entire Front of House team. And sometimes you're turning an unexpected wait into the beginning of a great night. You are the first impression. Make it count.

JOIN THE OPENING TEAM

The Cronin & 101 Club combines great food, whiskey, beer, cocktails, history, and hospitality in a sophisticated atmosphere inspired by Marshall's history and the character of the Prohibition era. As a member of our opening team, you'll help establish what hospitality looks and feels like from the moment our first guests walk through the door. If you're polished, dependable, organized, curious, and capable of making people feel welcome while keeping the restaurant moving, we'd like to meet you. Come help us write the next chapter of The Cronin & 101 Club. The Cronin & 101 Club 101 W. Michigan Ave.

Marshall, Michigan Pay:

$13.74 - $15.00 per hour Expected hours: 15.0 - 35.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person