A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
Position Summary The Evening Host is responsible for creating a warm, welcoming, and memorable first impression for guests dining at the resort restaurants. As one of the first points of contact, the Evening Host sets the tone for the guest's dining experience by providing friendly, attentive, and professional service from the moment they arrive.
About Cote Family Companies:
www.cotefamily.com For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. COTECares CoteCares is our "Way of Life". We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.
What You'll Be Doing:
Warmly greet and welcome guests as they arrive at the restaurant. Manage restaurant reservations, guest seating, and waitlists. Accurately communicate estimated wait times to guests. Escort guests to their tables and provide menus. Coordinate seating to ensure an efficient flow of service and appropriate distribution among servers. Answer incoming phone calls in a friendly and professional manner. Respond to guest questions regarding restaurant hours, menu offerings, reservations, resort amenities, and other general information. Maintain an organized, clean, and welcoming host stand and restaurant entrance. Communicate guest requests, special occasions, dietary concerns, and other relevant information to servers and restaurant leadership. Monitor the dining room and communicate table availability with restaurant staff. Provide exceptional guest service and promptly address guest questions or concerns, involving a supervisor or manager when appropriate. Assist servers, bussers, and other restaurant team members with light duties when needed to support smooth operations. Maintain a professional appearance and positive attitude throughout the shift. Follow all resort and restaurant policies, procedures, safety standards, and service expectations. Perform other duties as assigned.
Qualifications:
Friendly, outgoing, and guest-focused personality. Strong communication and interpersonal skills. Ability to multitask and prioritize guest needs effectively. Dependable and able to work independently as well as part of a team. Previous restaurant, hospitality, or customer service experience is preferred but not required. Ability to work evenings, weekends, and holidays based on resort business needs. Ability to stand and walk for extended periods throughout the shift. Ability to occasionally lift and carry menus, supplies, and other restaurant items. #GVL
