Host/Hostess Location:

Hell or High Water —

Black Mountain, NC Job Type:

Part-Time Pay:

$16-$18 per hour, based on experience

Schedule:

Day and evening shifts available; night and weekend availability is required About Us Hell or High Water is a chef-driven restaurant in Black Mountain, North Carolina, and part of the Foothills Farm & Butchery family. We are committed to creating memorable dining experiences through thoughtfully prepared food, genuine hospitality, and attentive service. We are seeking a warm, organized, and professional Host/Hostess to help welcome our guests and support the smooth flow of each service. About You You enjoy making people feel welcome and understand that a guest's experience begins before they are seated. You are friendly, composed, and attentive, even when the restaurant is busy. You communicate clearly, stay organized, and work well with the entire restaurant team. You can manage guest expectations with professionalism while helping the dining room operate efficiently. Position Overview The Host/Hostess is the first and last point of contact for many of our guests. This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating, answering the phone, and communicating with the service team. The right person will balance genuine hospitality with the practical needs of the restaurant, helping create an organized and welcoming experience from arrival through departure. Key ResponsibilitiesGuest Experience Welcome every guest promptly and warmly. Create a positive first impression that reflects the hospitality standards of Hell or High Water. Assist guests with reservations, seating requests, accessibility needs, and general questions. Communicate wait times accurately and manage guest expectations with professionalism. Thank guests as they leave and invite them to return. Respond to guest concerns calmly and involve a manager when additional support is needed. Prioritize guest care while maintaining the established standards and flow of the restaurant. Reservations and Seating Manage reservations, walk-ins, and waitlists accurately. Answer incoming phone calls and respond to reservation questions professionally. Confirm reservation details, including party size, timing, seating preferences, and special requests. Follow the established seating rotation to support fair and efficient service. Monitor table status and coordinate with servers, bussers, bartenders, and managers before seating guests. Recognize when sections are becoming overwhelmed and adjust seating pace with manager guidance. Keep the reservation system and floor plan current throughout service. Communicate large parties, special occasions, allergies, and other important guest information to the appropriate team members. Dining Room Support Maintain a clean, organized, and welcoming host stand and entrance. Keep menus clean, organized, and ready for service. Assist with resetting tables and other dining room needs when necessary. Help ensure that restrooms, waiting areas, and guest-facing spaces remain presentable. Support opening and closing duties assigned to the host position. Communicate clearly with the front-of-house and kitchen teams to support smooth service. Assist fellow team members when needed to create a seamless guest experience. Safety and Professional Standards Follow all company safety, sanitation, and cleanliness procedures. Maintain a professional appearance and positive attitude throughout each shift. Arrive on time and prepared to work. Protect guest information and handle reservation details appropriately. Follow manager direction and established restaurant policies. Represent Hell or High Water and Foothills Farm & Butchery professionally. Qualifications Previous restaurant, hospitality, or customer-service experience is preferred. Experience in an upscale or chef-driven restaurant is helpful but not required. Strong communication and interpersonal skills. Warm, professional, and approachable demeanor. Ability to remain calm and organized in a fast-paced environment. Strong attention to detail and ability to manage several priorities at once. Dependable, punctual, and willing to work as part of a team. Ability to learn and use the restaurant's reservation and seating systems. Must be available to work nights and weekends. Holiday availability may be required based on restaurant needs. Physical Requirements Ability to stand and walk for extended periods. Ability to move safely through busy dining and service areas. Ability to lift and carry up to 25 pounds when assisting with restaurant operations. Ability to communicate clearly in a busy restaurant environment. Work Schedule and Expectations This is a part-time position. Day and evening shifts are available. Night and weekend availability is required. Scheduling will be based on business needs and employee availability. Additional availability during holidays, special events, and peak business periods is preferred. What We Offer Competitive hourly pay of $16-$18, based on experience. Employee discounts at company locations. Flexible part-time scheduling based on business needs. Paid training. A team-oriented workplace focused on quality food and genuine hospitality. Opportunities to learn and grow within the Foothills Farm & Butchery family of businesses. Apply Today If you are friendly, organized, dependable, and passionate about making guests feel welcome, we would love to hear from you. Apply today to join the team at Hell or High Water in Black Mountain. Hell or High Water and Foothills Farm & Butchery are equal opportunity employers. We welcome qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pay:

$16.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person