Host

Fine Dining Experience

REQUIRED

Position Title:

Host Reports To:

General Manager Department:

Front of House Job Summary:

A Hostess, or Host is responsible for welcoming customers into a restaurant, bar or similar hospitality establishment. Their duties include greeting diners, showing customers to their respective tables and taking bookings over the phone. Essential Functions /

Major Responsibilities:

A Hostess is responsible for making sure that the customer has the best possible experience. Their day-to-day duties and responsibilities depend on the particular restaurant or cafe and generally include: Managing bookings, either in person, over the phone, or online Providing waiting times to customers who are not pre-booked Creating an appropriate atmosphere for guests that's in line with the restaurant or bar's image or branding Providing a point of contact for customer feedback and helping to resolve any customer issues Providing personalized service and assistance for large parties of guests and VIPs Ensuring cleanliness and hygiene standards are met in the front of house area Assisting with the opening and closing of the restaurant Learning the food and beverage menu Required Skills / Abilities /

Competencies:

A successful Hostess candidate will have various prerequisite skills and qualifications to perform their job effectively.

These include:

Ability to deal with customer requests in a timely and positive manner Self-motivation and positivity to greet guests warmly regardless of the time of day Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialities Practical front of the house and waiting skills, such as carrying multiple plates and pouring drinks Ability to stay on their feet for long periods of time, both early in the morning and night late at night Knowledge of restaurant management systems and point of sales systems Arithmetic skills to assist with taking money or cashing up Strong problem-solving and decision-making skills. Ability to work a flexible schedule, including evenings, weekends, and holidays.

Education and Experience:

High school diploma or equivalent required. Minimum of 2 years of experience as a Fine Dining host in a fine dining establishment .

Work Environment:

The environment requires the team member to work in a temperature-controlled environment. Required to work weekends and irregular hours. Requires working under stressful conditions. Must be able to work safely in a noisy area.

Physical Requirements:

Must be physically able to stand for up to 8 hours a day. Must be able to work on your feet for extended periods. Must be able to lift to 50 pounds at a time. Requires maintenance of the bar, changing kegs, and other additional tasks.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, obligations, and activities may change at any time, with or without notice.