POSITION SUMMARY

To ensure all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.

ESSENTIAL FUNCTIONS

Support a strong commitment to world class customer service. Greet all restaurant patrons immediately upon their arrival. Inquire as to the number of guests in the party; maintains wait lists and communicates wait time to guests. Using established procedures, assigns guests to server stations in a fair and equitable manner; takes guests to server's station, along with the appropriate number of menus and seats guests accordingly. Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated. Answers customer inquiries about the menu and restaurant. Answers phones and books reservations as requested. Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities. Acknowledges and thanks guests upon their departure from the restaurant. Maintains restrooms throughout shift. Completes all training requirements. Performs any other duties, assignments and responsibilities as requested.

OTHER FUNCTIONS

The Host/Hostess may also: Perform other duties as needed to ensure the smooth operations of the company.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials High School education or equivalent experience Ability to calculate figures and make change to customers. Ability to verbally communicate with customers and other associates. Ability to write business correspondence, i.e, phone messages and seating patterns. Ability to speak clearly and unhurriedly on the telephone. Experience Previous experience at a resort/club is preferred.

ECGM's Core Competencies Accountability:

Ability to accept responsibility and account for his/her actions.

Adaptability:

Ability to adapt to change in the workplace.

Customer-Oriented:

Ability to take care of the customers' needs while following company procedures.

Enthusiastic:

Ability to bring energy to the performance of a task.

Ethical:

Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty/Integrity:

Ability to be truthful and be seen as credible in the workplace.

Interpersonal:

Ability to get along well with a variety of personalities and individuals.

Responsible:

Ability to be held accountable or answerable for one's conduct.

Safety Awareness:

Ability to identify and correct conditions that affect employee safety.

Tolerance:

Ability to work successfully with a variety of people without making judgments. Knowledge & Skills Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.

Autonomy:

Ability to work independently with minimal supervision.

Energy:

Ability to work at a sustained pace and produce quality work.

Friendliness:

Ability to exhibit a cheerful demeanor toward others.

Judgment:

The ability to formulate a sound decision using the available information.

Oral Communication:

Ability to communicate effectively with others using the spoken word.

Organization:

Possessing the trait of being organized or following a systematic method of performing a task.

Problem-Solving:

Ability to find a solution for or to deal proactively with work-related problems.

Reliability:

The trait of being dependable and trustworthy. Other Requirements Ability to establish and maintain effective working relationships. Understand, abide by and maintain exemplary appearance, attire and hygiene standards. Ability to control crowds and to work in a high-pressure environment with a high sense of urgency

PHYSICAL REQUIREMENTS N

(Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0

2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%
66% of the time (2.5
5.

5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand C Walk C Sit O Handling / Fingering C Reach Outward C Reach Above Shoulder F Climb N Crawl N Squat or Kneel O Bend O 10 lbs. or less C 11-20 lbs. C 21-50 lbs.

O 51-100

lbs N Over 100 lbs N Push/Pull 12 lbs or less C 13-25 lbs O 26-40 lbs

O 41-100

lbs

N WORK ENVIRONMENT

The Host/Hostess works at restaurants, bars, clubs, hotels, and other food service establishments. During busy hours, they are under pressure to ensure customers receive quick and efficient 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