Greet guests and determine the number in their party
Appropriately estimate guest wait time, if any, and relay information to guests in a professional manner
Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
Guide guests through the dining rooms and provide any needed assistance
Move and arrange tables, chairs, and settings and organize seating for groups with special needs
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Maintain cleanliness of work areas throughout the day
Monitor dining room for seating availability, service, safety, and well-being of guests
Resolve and respond to any guest issues
Assist servers as needed What are the requirements for this position?
You must enjoy working with all types of people from all walks of life
You have the ability to multi-task and work in a fast-paced area is a must
You must be able to work weekends and holidays
You ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
You welcome and acknowledge all guests according to company standards
You speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards.

Physical Requirements for this Position This can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position will require little to no travel outside the property and surrounding areas. This property is managed by OTO Development. About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Host/Hostess Department:

Food and Beverage Hourly Position Reports to: Restaurant General Manager Revised 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