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Sagebrush Inn & Suites
Sagebrush Grill & Cantina Host/Busser
Career Insights for Host / Hostess
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Based on New Mexico data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$27,958 / year median in New Mexico
+15% projected growth
Job Description
Provide a friendly and welcoming environment for all guests
- Service is to be attentive, unobtrusive, friendly, and courteous
- Menus are handed to guest
- Introduce server by name
- Guests are personally escorted to areas when directions are requested
- Open doors for all guests entering and leaving Deliver warm and sincere conversation including guest name
- Non-script dialogue
- Recognize any special occasions including birthdays and anniversaries and inform the server Seek to enhance the experience of all guests by providing relevant information
- Familiarize with menu items and knowledgeable about items being served
- Exhibit general property knowledge as well as knowledge of local attractions and services
- Offer assistance to satisfy guests' requests.
- Be aware of scents and aroma, volume of background noises, and lighting
- Ensure all menus are wiped down, free of spots, or stains, and completed
- Be aware of occupancy levels and peak business periods including any guests and groups in-house with special needs or requests. Acknowledge all guests using 10/5 rule and deliver warm and sincere greeting
- Greet all guests within one minute
- Eye contact/ Smile/ Verbal acknowledgement.
- Use the guest's name and welcome back returning/frequent guests Exhibit a professional vocabulary and speak with confidence and a pleasant tone
- Display appropriate nonverbal behaviors: Facial Expression/ Tone of Voice Body Language/ Posture Provide a friendly and welcoming environment for all guests
- Service is to be attentive, unobtrusive, friendly, and courteous
- Menus are handed to guest
- Introduce server by name
- Guests are personally escorted to areas when directions are requested
- Open doors for all guests entering and leaving Deliver warm and sincere conversation including guest name
- Non-script dialogue
- Recognize any special occasions including birthdays and anniversaries and inform the server Seek to enhance the experience of all guests by providing relevant information
- Familiarize with menu items and knowledgeable about items being served
- Exhibit general property knowledge as well as knowledge of local attractions and services
- Offer assistance to satisfy guests' requests.